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HRSS360 VS Jira Service Desk

Compare HRSS360 VS Jira Service Desk and see what are their differences

Atlas HXM
Atlas HXM is the largest Direct Employer of Record (EOR) technology platform, supported by experts, that delivers flexibility for companies to expand across borders, onboard talent, manage compliance, and pay their global workforce. featured
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HRSS360 logo HRSS360

Experience the cloud revolution by adopting our dynamic SaaS-based HR software

Jira Service Desk logo Jira Service Desk

IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.
  • HRSS360 Landing page
    Landing page //
    2023-07-25

HRSS360 is the best HR software for automation and integration of HR practices. Our HRMS software ensures paper-less office, security, and policy compliance. HRSS360 utilizes cloud technology to automate tiresome HR processes and improve upon current HR operations and administration, to meet future trends. It is an agile HR software solution that integrates several human resource management system and processes to ensure smooth administration, efficient processing, and easy accessibility to people-centric real time data. This SaaS based HR automation solution for employers and their employees, is ranked among the top HRMS software to manage human resources and related processes throughout the employee lifecycle. HRSS360 ensures a clutter free office and is flexible to configure HR processes for unique business needs. Experience the digital revolution by adopting HRSS360, and catch up with office from anywhere! HRS360 is a complete cloud-based solution, designed for businesses that are interested to automate and digitize their HR processes. It enables effective communications with frontline workers and remote employees, subsequently fostering employee engagement and productivity. With HRSS360, you get a comprehensive set of tools that help your organization handle payroll, time and attendance, talent management, timesheets, organization wide announcements, and more.

  • Jira Service Desk Landing page
    Landing page //
    2023-09-13

HRSS360

Website
hrss360.com
Pricing URL
Official HRSS360 Pricing
Platforms
Web Android Windows
Release Date
2020 November
Edit details

Jira Service Desk

Website
atlassian.com
Pricing URL
-
Platforms
-
Release Date
-
Edit details

HRSS360 features and specs

No features have been listed yet.

Jira Service Desk features and specs

  • User-Friendly Interface
    Jira Service Desk offers an intuitive and easy-to-navigate interface that makes it simple for users to manage and respond to service requests efficiently.
  • Integration Capabilities
    Seamlessly integrates with other Atlassian products like Jira Software and Confluence, as well as various third-party applications, enhancing its functionality and versatility.
  • Customizability
    Highly customizable workflows, forms, and fields allow organizations to tailor the service desk to their specific needs and processes.
  • Automation
    Advanced automation features help streamline repetitive tasks, optimizing the efficiency of service desk operations.
  • Scalability
    Suitable for organizations of all sizes, from small teams to large enterprises, making it flexible to scale as the organization grows.
  • ITIL Compatibility
    Adheres to ITIL best practices, offering modules for incident, problem, change, and service request management to support comprehensive IT service management.

Possible disadvantages of Jira Service Desk

  • Pricing
    Can be costly, especially for smaller organizations or those on a tight budget, due to its subscription-based pricing model.
  • Learning Curve
    Despite a user-friendly interface, the extensive feature set can be overwhelming for new users, requiring time and training to fully leverage its capabilities.
  • Performance Issues
    Users have reported occasional performance issues, particularly with large datasets or complex workflows, which can impact productivity.
  • Customization Complexity
    While highly customizable, advanced customizations may require technical expertise, potentially necessitating additional resources or developer support.
  • Limited Reporting
    Built-in reporting features may not meet the needs of all users, necessitating the use of additional tools or plugins for more advanced analytics.
  • Integration Complexity
    While integration capabilities are extensive, setting up and managing integrations, particularly with non-Atlassian tools, can be complex and time-consuming.

HRSS360 videos

+ Add

HR Software | HRMS

Jira Service Desk videos

+ Add

Introduction to Jira Service Desk

More videos:

  • Review - Jira Service Desk
  • Review - JIRA Service Desk at Spotify

Category Popularity

0-100% (relative to HRSS360 and Jira Service Desk)

HRSS360

Jira Service Desk

HRMS Solution
100 100%
HRMS Solution
0% 0
Help Desk
0 0%
Help Desk
100% 100
HRMS
100 100%
HRMS
0% 0
Customer Support
0 0%
Customer Support
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare HRSS360 and Jira Service Desk

HRSS360 Reviews

We have no reviews of HRSS360 yet.
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Jira Service Desk Reviews

Top IT Management Software 2021
Jira Service Desk is an IT management system that focuses on helping growing companies move away from email as a means of asking for technical support. In fact, Jira offers a self-service portal to help your employees solve problems without involving IT whenever possible. The knowledge base brings the most relevant results to the top based on what they search for, or, if...
Source: www.itbusinessedge.com
The Best Help Desk Software in 2020
Jira Service Desk is Atlassian's contribution to the help desk software market. Since they already offer a widely-used project and issue tracking system called Jira Software, Jira Service Desk is often a natural choice for those who already use their software. Because it's designed by the same company, integration with existing Jira applications is painless. Additional...
Source: www.jitbit.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Issues can be submitted as tickets or resolved through a self-service portal. The open-source platform adapts to core helpdesk functionalities like customer portal, knowledge base, collaboration interface and performance metrics. However, if you lack an I.T. team you might want to consider the out-of-the-box JIRA Service Desk alternatives we have in the list.
Source: financesonline.com

What are some alternatives?

When comparing HRSS360 and Jira Service Desk, you can also consider the following products

ManageEngine ServiceDesk Plus - Over 100,000 organizations, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance and achieve high end user satisfaction.

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

Spiceworks Help Desk - Help desk software features that work for IT

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

EcholoN - Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management, Service Technician and Field Service Management (FSM)...

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

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