ManageEngine ServiceDesk Plus

Website

manageengine.com

Pricing URL

Official ManageEngine ServiceDesk Plus Pricing

$ Details

freemium $10.0 / Monthly (per technician, upto 5 technicians and 500 nodes)

Platforms

Windows Linux Browser

Categories

#Service Desk #Help Desk #Ticketing System #Incident Management #IT Service Management #IT Asset Management #Change Management #Project Management

Jira Service Desk

Website

atlassian.com

Pricing URL

-

$ Details

-

Platforms

-

Categories

#DevOps Tools #Service Desk #Help Desk #Customer Support

ManageEngine ServiceDesk Plus features and specs

• Incident Management
  Reduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets.
• Asset Management
  Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.
• Project Management
  Create projects, manage resources, track progress, and integrate projects with requests and changes to fine-tune your overall IT service delivery.
• Problem Management
  Analyze root causes, reduce repeat incidents, and boost your IT help desk's productivity.
• CMDB
  Visually build relationships between CIs and analyze the business impact of any outages or change implementations.
• Service catalog
  Showcase your available services to end users, with custom SLAs and multi-stage approvals.
• Change management
  Streamline planning, approval, and implementation with automated workflows.
• Enterprise service management
  Extend proven ITSM best practices to HR, finance, and other service delivery areas.
• IT release management
  Make your releases work in tandem with your change management process.

Jira Service Desk features and specs

• User-Friendly Interface
  Jira Service Desk offers an intuitive and easy-to-navigate interface that makes it simple for users to manage and respond to service requests efficiently.
• Integration Capabilities
  Seamlessly integrates with other Atlassian products like Jira Software and Confluence, as well as various third-party applications, enhancing its functionality and versatility.
• Customizability
  Highly customizable workflows, forms, and fields allow organizations to tailor the service desk to their specific needs and processes.
• Automation
  Advanced automation features help streamline repetitive tasks, optimizing the efficiency of service desk operations.
• Scalability
  Suitable for organizations of all sizes, from small teams to large enterprises, making it flexible to scale as the organization grows.
• ITIL Compatibility
  Adheres to ITIL best practices, offering modules for incident, problem, change, and service request management to support comprehensive IT service management.

Possible disadvantages of Jira Service Desk

• Pricing
  Can be costly, especially for smaller organizations or those on a tight budget, due to its subscription-based pricing model.
• Learning Curve
  Despite a user-friendly interface, the extensive feature set can be overwhelming for new users, requiring time and training to fully leverage its capabilities.
• Performance Issues
  Users have reported occasional performance issues, particularly with large datasets or complex workflows, which can impact productivity.
• Customization Complexity
  While highly customizable, advanced customizations may require technical expertise, potentially necessitating additional resources or developer support.
• Limited Reporting
  Built-in reporting features may not meet the needs of all users, necessitating the use of additional tools or plugins for more advanced analytics.
• Integration Complexity
  While integration capabilities are extensive, setting up and managing integrations, particularly with non-Atlassian tools, can be complex and time-consuming.

ServiceDesk Plus overview demo

More videos:

Introduction to Jira Service Desk

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