JivoChat

Website

jivochat.com

Pricing URL

Official JivoChat Pricing

$ Details

-

Platforms

-

Categories

#Customer Support #Customer Service #Live Chat #Help Desk

ManageEngine ServiceDesk Plus

Website

manageengine.com

Pricing URL

Official ManageEngine ServiceDesk Plus Pricing

$ Details

freemium $10.0 / Monthly (per technician, upto 5 technicians and 500 nodes)

Platforms

Windows Linux Browser

Categories

#Service Desk #Help Desk #Ticketing System #Incident Management #IT Service Management #IT Asset Management #Change Management #Project Management

JivoChat features and specs

• Multi-Platform Integration
  JivoChat integrates seamlessly with multiple platforms such as websites, social media channels, email, and phone, allowing businesses to manage all customer communications from a single interface.
• Real-Time Visitor Monitoring
  The software offers real-time visitor monitoring, giving businesses insights into how customers are interacting with their site, which can help in targeting proactive chats.
• Customizable Chat Widgets
  JivoChat offers a high level of customization for chat widgets, enabling businesses to align the chat interface with their brand identity and improve user experience.
• Mobile App
  JivoChat has mobile applications for both iOS and Android, allowing customer service teams to respond to inquiries on-the-go.
• Omni-Channel Support
  The platform supports various communication channels, including live chat, phone, email, and social media, centralizing customer interactions.
• Automated Messages and Bots
  JivoChat offers automated message features and bots to help businesses promptly address customer inquiries and provide immediate assistance even during off-hours.

Possible disadvantages of JivoChat

• Limited Free Plan
  The free version of JivoChat is quite limited, potentially requiring businesses to subscribe to a paid plan to access more advanced features and capabilities.
• Complex Initial Setup
  New users may find the initial setup complex due to the range of features and customization options, which can require a steep learning curve.
• Integration Issues
  Some users have reported issues with integrating JivoChat with other CRM systems or third-party applications, which can hinder its overall utility.
• Performance on Older Devices
  Performance can be inconsistent on older or less powerful devices, potentially causing slow response times and negatively impacting customer service efficiency.
• Limited Analytics
  The platform’s built-in analytics might be less comprehensive compared to other specialized analytics tools, limiting the depth of insights businesses can obtain.

ManageEngine ServiceDesk Plus features and specs

• Incident Management
  Reduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets.
• Asset Management
  Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.
• Project Management
  Create projects, manage resources, track progress, and integrate projects with requests and changes to fine-tune your overall IT service delivery.
• Problem Management
  Analyze root causes, reduce repeat incidents, and boost your IT help desk's productivity.
• CMDB
  Visually build relationships between CIs and analyze the business impact of any outages or change implementations.
• Service catalog
  Showcase your available services to end users, with custom SLAs and multi-stage approvals.
• Change management
  Streamline planning, approval, and implementation with automated workflows.
• Enterprise service management
  Extend proven ITSM best practices to HR, finance, and other service delivery areas.
• IT release management
  Make your releases work in tandem with your change management process.

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