ITarian RMM

Website

itarian.com

Pricing URL

Official ITarian RMM Pricing

$ Details

-

Platforms

-

Categories

#Monitoring Tools #IT Management #Remote Monitoring And Management #Patch Management

ManageEngine ServiceDesk Plus

Website

manageengine.com

Pricing URL

Official ManageEngine ServiceDesk Plus Pricing

$ Details

freemium $10.0 / Monthly (per technician, upto 5 technicians and 500 nodes)

Platforms

Windows Linux Browser

Categories

#Service Desk #Help Desk #Ticketing System #Incident Management #IT Service Management #IT Asset Management #Change Management #Project Management

ITarian RMM features and specs

• Cost-Effective
  ITarian RMM offers a competitive pricing model, providing significant value for small to mid-sized businesses that might find other RMM solutions expensive.
• Comprehensive Features
  The platform offers a wide range of functionalities, including remote monitoring, patch management, remote access, and automation tools, catering to various IT management needs.
• Ease of Use
  The interface is user-friendly and designed in a way that allows both novice and experienced IT professionals to navigate and utilize the tools efficiently.
• Integration Capabilities
  ITarian RMM integrates well with other IT service management solutions and third-party tools, enabling a seamless workflow for IT administrators.
• Cloud-Based Solutions
  Being cloud-based, it allows IT administrators to monitor and manage networks remotely without the need for extensive on-site infrastructure.

Possible disadvantages of ITarian RMM

• Customization Limitations
  Some users may find the level of customization and flexibility in certain areas limited compared to more robust, enterprise-level RMM tools.
• Learning Curve
  Despite a generally user-friendly interface, the variety of features might present a steep learning curve for new users unfamiliar with RMM tools.
• Performance Issues
  Some users have reported occasional performance issues, such as lag or delayed response times, especially when managing larger networks.
• Support Challenges
  While generally helpful, the support response times and resolutions can vary, sometimes requiring follow-up to address certain issues comprehensively.
• Limited Advanced Features
  For enterprise-level needs, ITarian RMM might lack some of the advanced features and scalability offered by larger RMM competitors.

ManageEngine ServiceDesk Plus features and specs

• Incident Management
  Reduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets.
• Asset Management
  Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.
• Project Management
  Create projects, manage resources, track progress, and integrate projects with requests and changes to fine-tune your overall IT service delivery.
• Problem Management
  Analyze root causes, reduce repeat incidents, and boost your IT help desk's productivity.
• CMDB
  Visually build relationships between CIs and analyze the business impact of any outages or change implementations.
• Service catalog
  Showcase your available services to end users, with custom SLAs and multi-stage approvals.
• Change management
  Streamline planning, approval, and implementation with automated workflows.
• Enterprise service management
  Extend proven ITSM best practices to HR, finance, and other service delivery areas.
• IT release management
  Make your releases work in tandem with your change management process.

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