Software Alternatives, Accelerators & Startups

LightSpeed Restaurant VS Upserve

Compare LightSpeed Restaurant VS Upserve and see what are their differences

LightSpeed Restaurant logo LightSpeed Restaurant

Lightspeed's POS systems, ecommerce and omnichannel solutions are reinventing the customer experience while helping grow your business. Try us today!

Upserve logo Upserve

Upserve POS is the industry-leading, cloud-based point-of-sale system used by thousands of restaurants. Upserve delivers you rich and actionable insights that help your business become wildly successful!
  • LightSpeed Restaurant Landing page
    Landing page //
    2023-09-11
  • Upserve Landing page
    Landing page //
    2023-08-27

Over 10,000 restaurants use Upserve to manage relationships with more than 57 million active diners, process over $9.9 billion in annual sales, and serve over 36 million meals per month. But don’t take our word for it. Here’s what the Director of Operations at Locals 8 Restaurant Group, Matt Cormier, had to say: “Upserve has, hands down, made me wildly successful. We've grown sales in most locations. We have increased check averages, we've made our staff better sellers, we're flipping tables a little bit faster. In the first three months, we saw an increase in sales of 14%, we saw covers increase by 36% and we also saw guest check average go up 31%. I'd say that's a pretty successful system. Upserve gives me every ounce of data I need to coach and develop my teams.”

LightSpeed Restaurant features and specs

  • Comprehensive POS Features
    Offers a wide array of features tailored for the restaurant industry, including order management, table management, and inventory tracking.
  • Cloud-Based System
    As a cloud-based POS, it allows for real-time updates and access from anywhere, enabling efficient remote management.
  • Integration Capabilities
    Supports integrations with various third-party applications such as accounting software, payroll systems, and marketing tools to enhance operational efficiency.
  • User-Friendly Interface
    Designed with an intuitive and easy-to-navigate interface, which reduces the learning curve for new users and staff.
  • Customer Support
    Offers 24/7 customer support to assist with any issues or questions that may arise, ensuring minimal downtime.
  • Customizable
    Provides customizable options to suit different types of restaurants, from quick service to fine dining, allowing businesses to tailor the system to their specific needs.

Possible disadvantages of LightSpeed Restaurant

  • Cost
    Can be expensive, particularly for small businesses, with additional costs for add-ons and integrations possibly leading to higher overall expenses.
  • Complexity for Smaller Restaurants
    May offer more features than necessary for smaller establishments, leading to potential underutilization of the system’s capabilities.
  • Dependence on Internet
    Being cloud-based means that consistent internet connectivity is crucial; disruptions in internet service can affect functionality and access to the system.
  • Hardware Restrictions
    Requires compatible hardware to function optimally, which could involve additional setup costs and potential compatibility issues.
  • Learning Curve for Advanced Features
    While basic operations are user-friendly, some advanced features can have a steeper learning curve, requiring additional training for staff.

Upserve features and specs

  • Comprehensive Analytics
    Upserve offers in-depth analytics and reporting capabilities that provide restaurant owners with valuable insights into sales performance, customer preferences, and staff efficiency.
  • User-Friendly Interface
    The platform boasts an intuitive and easy-to-navigate interface, making it simple for staff to manage orders, tables, and payments efficiently.
  • Robust Integrations
    Upserve integrates with a wide variety of third-party applications, such as accounting software, online ordering systems, and inventory management tools, allowing for seamless workflow automation.
  • Offline Mode
    The system offers offline capabilities, ensuring that restaurants can continue to process transactions even during internet outages.
  • Customer Loyalty Features
    Built-in loyalty programs help restaurant owners engage customers more effectively and encourage repeat business.

Possible disadvantages of Upserve

  • High Cost
    Upserve's subscription and transaction fees can be relatively high, making it less accessible for smaller restaurants with tight budgets.
  • Complex Initial Setup
    Users have reported that setting up the system can be complex and time-consuming, requiring a substantial initial investment of time and resources.
  • Occasional Software Bugs
    Some users have faced occasional glitches and bugs in the software that can disrupt restaurant operations and require technical support to resolve.
  • Limited Customization
    While the platform offers various features, there is limited scope for customization to meet specific needs or preferences of certain restaurant types.
  • Customer Support Response Time
    Some users have mentioned that the customer support response time can be slower than desired, which can be inconvenient during urgent situations.

LightSpeed Restaurant videos

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Upserve videos

Upserve POS Review: Is it the Best?

More videos:

  • Demo - Live iPad Demo: Upserve [Breadcrumb] POS System
  • Review - Meet Upserve POS: A better way to run your restaurant

Category Popularity

0-100% (relative to LightSpeed Restaurant and Upserve)
POS
62 62%
38% 38
Marketing Platform
56 56%
44% 44
Restaurant Management
66 66%
34% 34
Payments Processing
62 62%
38% 38

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare LightSpeed Restaurant and Upserve

LightSpeed Restaurant Reviews

Best Restaurant POS Systems For 2019
Lightspeed Restaurant is arguably one of the most feature-rich POS systems for restaurants on the market. The software also features in-depth ingredient tracking and real-time alerts when ingredients are running low. Tableside ordering is also offered, allowing servers to take and send orders directly from the table to the kitchen using an iPad or letting customers place...

Upserve Reviews

Best Restaurant POS Systems For 2019
Upserve is a cloud-based POS that runs on Android and iOS devices and is exclusively mobile. Servers take orders on custom-built Upserve Tableside devices and send orders directly from the floor to the kitchen display system. Meanwhile, the restaurant owner can check on the restaurant remotely using the Upserve Live mobile app. While you will need a good internet connection...

What are some alternatives?

When comparing LightSpeed Restaurant and Upserve, you can also consider the following products

Toast - Built to make restaurants better. Toast gives your restaurant the technology you need to succeed in today's fast-paced environment.

NCR Aloha POS - Join more than 100,000 restaurants that are powered by NCR restaurant solutions. Fine Dining. Deliver amazing guest experiences like complex multi-course service, custom ordering, check and item splitting, and more. Quick Service. Fast Casual.

TouchBistro - iPad based Point of Sale solution for restaurants

Square - Square helps millions of sellers run their business-from secure credit card processing to point of sale solutions. Get paid faster with Square. Sign up today!

Lavu - iPad Point of Sale System

DiGi Menu - Smart Restaurant Management with QR & NFC Menus, POS, and Real-Time Insights.