ManageEngine ServiceDesk Plus

Website

manageengine.com

Pricing URL

Official ManageEngine ServiceDesk Plus Pricing

$ Details

freemium $10.0 / Monthly (per technician, upto 5 technicians and 500 nodes)

Platforms

Windows Linux Browser

Categories

#Service Desk #Help Desk #Ticketing System #Incident Management #IT Service Management #IT Asset Management #Change Management #Project Management

Atlassian JIRA

Website

atlassian.com

Pricing URL

-

$ Details

-

Platforms

-

Categories

#Project Management #Design Tools #Task Management #IT Service Management

ManageEngine ServiceDesk Plus features and specs

• Incident Management
  Reduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets.
• Asset Management
  Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.
• Project Management
  Create projects, manage resources, track progress, and integrate projects with requests and changes to fine-tune your overall IT service delivery.
• Problem Management
  Analyze root causes, reduce repeat incidents, and boost your IT help desk's productivity.
• CMDB
  Visually build relationships between CIs and analyze the business impact of any outages or change implementations.
• Service catalog
  Showcase your available services to end users, with custom SLAs and multi-stage approvals.
• Change management
  Streamline planning, approval, and implementation with automated workflows.
• Enterprise service management
  Extend proven ITSM best practices to HR, finance, and other service delivery areas.
• IT release management
  Make your releases work in tandem with your change management process.

Atlassian JIRA features and specs

• Comprehensive Project Management
  JIRA provides a wide array of tools for project management, including planning, tracking, and releasing software solutions, making it ideal for Agile teams.
• Customization and Flexibility
  JIRA is highly customizable, allowing teams to tailor workflows, dashboards, and fields to match specific project requirements and methodologies.
• Integration Capabilities
  It integrates seamlessly with a multitude of third-party applications and other Atlassian products, enhancing collaboration and productivity.
• Robust Reporting
  JIRA offers powerful reporting and analytics tools that help teams monitor progress, track issues, and improve project transparency and accountability.
• Scalability
  Suitable for organizations of all sizes, JIRA can scale efficiently as project teams grow and evolve.

Possible disadvantages of Atlassian JIRA

• Complexity for New Users
  The vast array of features and customization options can be overwhelming for new users, leading to a steep learning curve.
• Cost
  For larger teams or when additional features are required, the cost of JIRA can become relatively high compared to some other project management tools.
• Performance Issues
  With extensive customization and as projects grow, some users experience performance issues or slower response times.
• Limited Non-Technical Use
  JIRA is primarily designed for software development teams, which may limit its appeal or effectiveness for non-technical projects.
• Administrative Overhead
  Managing and maintaining the platform can become complex, requiring dedicated resources or expertise, especially in large organizations.

ServiceDesk Plus overview demo

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