ManageEngine ServiceDesk Plus

Website

manageengine.com

Pricing URL

Official ManageEngine ServiceDesk Plus Pricing

$ Details

freemium $10.0 / Monthly (per technician, upto 5 technicians and 500 nodes)

Platforms

Windows Linux Browser

Categories

#Service Desk #Help Desk #Ticketing System #Incident Management #IT Service Management #IT Asset Management #Change Management #Project Management

ServiceNow

Website

servicenow.com

Pricing URL

-

$ Details

-

Platforms

-

Categories

#Help Desk #Service Desk #Customer Support #Help Desk And Ticketing

ManageEngine ServiceDesk Plus features and specs

• Incident Management
  Reduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets.
• Asset Management
  Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.
• Project Management
  Create projects, manage resources, track progress, and integrate projects with requests and changes to fine-tune your overall IT service delivery.
• Problem Management
  Analyze root causes, reduce repeat incidents, and boost your IT help desk's productivity.
• CMDB
  Visually build relationships between CIs and analyze the business impact of any outages or change implementations.
• Service catalog
  Showcase your available services to end users, with custom SLAs and multi-stage approvals.
• Change management
  Streamline planning, approval, and implementation with automated workflows.
• Enterprise service management
  Extend proven ITSM best practices to HR, finance, and other service delivery areas.
• IT release management
  Make your releases work in tandem with your change management process.

ServiceNow features and specs

• Comprehensive IT Service Management
  ServiceNow provides a wide range of ITSM functionalities like incident management, problem management, change management, and asset management, making it a robust tool for IT operations.
• Customizable
  The platform is highly customizable, allowing organizations to tailor workflows, reports, and dashboards to meet specific business needs.
• Integration Capabilities
  ServiceNow integrates easily with other enterprise systems like ERP, CRM, and monitoring tools, facilitating cross-departmental collaboration and data sharing.
• Scalability
  The platform is scalable and can grow with your organization, making it suitable for both small businesses and large enterprises.
• Automation
  ServiceNow offers powerful automation features that can streamline routine tasks and processes, reducing manual effort and errors.
• Cloud-Based
  As a SaaS platform, ServiceNow delivers regular updates and patches, ensures uptime, and offers high availability, eliminating the need for on-premises infrastructure.

Possible disadvantages of ServiceNow

• Cost
  ServiceNow can be expensive, particularly for small to mid-sized businesses, given its licensing and implementation costs.
• Complexity
  The platform can be complex to implement and configure, requiring specialized skills and potentially leading to a steep learning curve for new users.
• Performance
  There can be performance issues during peak times if the system is not properly tuned, which can affect usability.
• Customization Challenges
  While highly customizable, extensive changes can lead to difficulties with future updates and maintenance, as customizations may need to be re-applied or re-configured.
• Vendor Lock-In
  Being deeply tied into ServiceNow's ecosystem can make it difficult to switch vendors or platforms without substantial cost and effort.
• User Interface
  While powerful, the user interface can sometimes be seen as less intuitive compared to more modern, lightweight solutions.

ServiceDesk Plus overview demo

More videos:

User Experience | What is ServiceNow and How Can It Help Me Do My Job?

More videos: