Software Alternatives, Accelerators & Startups

OpenMediaVault VS LiveAgent

Compare OpenMediaVault VS LiveAgent and see what are their differences

OpenMediaVault logo OpenMediaVault

OpenMediaVault is the next generation network attached storage (NAS) solution based on Debian Linux.

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • OpenMediaVault Landing page
    Landing page //
    2021-12-27
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

OpenMediaVault features and specs

No features have been listed yet.

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

OpenMediaVault videos

Freenas vs Openmediavault: Battle of the NAS Titans

More videos:

  • Review - OpenMediaVault NAS Linux Distro Review
  • Review - OpenMediaVault Network-Attached Storage (NAS) Solution

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to OpenMediaVault and LiveAgent)
Cloud Computing
100 100%
0% 0
Customer Support
0 0%
100% 100
Cloud Storage
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing OpenMediaVault and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using OpenMediaVault and LiveAgent. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare OpenMediaVault and LiveAgent

OpenMediaVault Reviews

9 Of The Best FreeNAS Alternatives For Your Storage Needs
Openmediavault is maybe the best FreeNAS alternatives in the market as of now. This comes with an appended capacity (NAS) arrangement. It works on Linux, and you can also use some powerful administrations like DAAP media servers.
Top 7 FreeNas Alternative For Your PC
Openmediavault is one highly advanced and next-generation NAS solution based on Debian Linux. This platform was designed mainly for small offices and homes and offers a simple GUI solution to manage NAS storage hardware. This has many services such as SMB/CIFS, FTP, SSH, DAAP media server, BitTorrent, RSync, etc. This software has a modular design and is made advanced with...
Top 15 Best TrueNAS Alternatives In 2022
The most notable characteristics of OpenMediaVault include its ability to operate right out of the box, web-based administration volume control, file sharing, including aggregation, email notification, and extensibility via a plugin, among others. This is another truenas alternative.
15 FreeNAS Alternatives 2020 | Best Storage Operating System
Known as the best alternatives to FreeNAS, OpenMediaVault is a free next-generation NAS solution based on Debian Linux. It contains administrations such as NFS (v3/v4), DAAP, SSH, (S)FTP, SMB/CIFS media servers, RSync, BitTorrent clients, etc. OpenMediaVault is simple, stable, comprehensive, and does not necessitate expertise to install and administrate.
10 Best FreeNas alternatives in 2020
Openmediavault is one of the most popular FreeNas alternative you can have a try. It is the cutting edge organize appended capacity (NAS) arrangement dependent on Debian Linux. It contains administrations like SSH, (S)FTP, SMB/CIFS, DAAP media server, RSync, BitTorrent customer and some more. Openmediavault is principally intended to be utilized in little workplaces, or home...
Source: omy9.com

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Social recommendations and mentions

Based on our record, OpenMediaVault seems to be more popular. It has been mentiond 10 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

OpenMediaVault mentions (10)

  • Windows to Linux Switch
    I'm using openmediavault.org for my "NAS" OS. No desktop, but it does have a good web-based GUI. To automount your NAS drive, you'd have to modify your fstab file. Lots of good tutorials online. Source: over 1 year ago
  • Thinking about making a home storage server
    Basically, there a few options to start with. The most decent ones are TrueNAS/FreeNAS (https://www.truenas.com/) , OMV (openmediavault.org), both supports zfs. Also, you can look into UnRAID (https://unraid.net/) which allows you to scale easily. Also, some info on zfs https://www.enterprisestorageforum.com/hardware/10-reasons-why-zfs-rocks/ https://www.starwindsoftware.com/the-ultimate-guide-to-zfs. Source: over 1 year ago
  • just how well does the nvidea shield pro do as a plex server?
    I have 5 Optiplex 3010's (i3-3rd Gen processors) sitting in my closet with 4GB RAM that would work just fine as a direct play Plex server with openmediavault as it's OS. And should even HW Transcode a couple of 1080p files with a Plex Pass. Source: almost 2 years ago
  • How I reclaimed my server after resetting devices after the breach (Ubuntu)
    Wow, I'm on a Debian based headloess OS (openmediavault.org) and my update was much easier. Source: almost 2 years ago
  • No write access after clean install of Linux Mint
    The link that u/Fribbtastic had quite a bit of detail. Or there is always r/linux4noobs. I don't have mine installed on Mint and the GUI of my openmediavault.org OS is quite a bit different (I.e. There is no desktop, only a web interface/command line). But the command line should be the same for all distros built off of Debian. Source: almost 2 years ago
View more

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing OpenMediaVault and LiveAgent, you can also consider the following products

TrueNAS Core - TrueNAS Core (formerly FreeNAS) is a storage operating system strong and robust enough to meet the needs of enterprise level businesses.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Unraid - Simplicity. Flexibility. Scalability. Modularity. Unraid empowers you to build the system you’ve always wanted using your preferred hardware, software, and operating systems.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Rockstor - Rockstor is a free and open source NAS (Network Attached Storage) operating system.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.