Software Alternatives, Accelerators & Startups

Pinboard VS LiveAgent

Compare Pinboard VS LiveAgent and see what are their differences

Pinboard logo Pinboard

Pinboard is a personal archive for things you find online and don't want to forget.

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • Pinboard Landing page
    Landing page //
    2021-10-16
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

Pinboard features and specs

No features have been listed yet.

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Pinboard videos

Pinboard Bookmarking Review - Part 1

More videos:

  • Review - Using Pinboard to save your digital breadcrumbs as you read online
  • Review - Pinboard Bookmarking Review - Part 2

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to Pinboard and LiveAgent)
Bookmarks
100 100%
0% 0
Customer Support
0 0%
100% 100
Bookmark Manager
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing Pinboard and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using Pinboard and LiveAgent. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Pinboard and LiveAgent

Pinboard Reviews

  1. Simple but effective

    While all the other bookmarking sites have died, pinboard.in remains and is a reliable and handy place to save all those links you love but are sure to otherwise forget.


Pinboard vs. Raindrop: Two bookmark apps enter…
I don’t think Pinboard’s added a feature in ten years. It certainly hasn’t added a feature useful to me in that space of time. A year or so ago I got some Twitter DMs from someone (not Cegłowski) indicating that a refactoring and new features were on the way, but I have heard nothing since and don’t particularly expect to. Its documentation is similarly stale, and so are its...
Source: dsalo.info
11 Pocket Alternatives You Must Try Out!
With this tool, you can organize your pile of links into a clean space. With an easy tag option, finding your bookmarks becomes easier with Pinboard.
Source: blog.elink.io
XMarks is Dead on May 1st, 2018 : firefox
pinboard, $11/yr. It says it's a social bookmarking service but everything is private unless you make it public. I don't think bookmarking pages is done through the browser, though, but you can import your bookmarks and just use pinboard instead.
Source: www.reddit.com
Del.icio.us is closing down. Time for a roundup of alternative bookmark managers.
And as of recent events it was sold again to competing service Pinboard which plans - as I've foreseen this - to shut it down almost completely. Today (June 15, 2017) it will be set to read-only mode without ability to save new bookmarks as to preserve the "fascinating piece of web history" that contains around 1 billion of bookmarks.
Source: serafin.io

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Social recommendations and mentions

Based on our record, Pinboard seems to be more popular. It has been mentiond 68 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Pinboard mentions (68)

  • Ask HN: How do you build a landing page?
    A lot of it is just practice, but the most common tools I see used are Tailwind, React, Framer Motion, and Figma. This is a pretty diverse portfolio. Tailwind especially somehow produces a very distinct type of design imo. I'm not sure all this design is good. Homogeneity is boring, and I think the shock value of something like https://pinboard.in can be just as, if not more valuable than all these fancy... - Source: Hacker News / about 2 months ago
  • Show HN: Personal Knowledge Base Visualization
    You might get lucky and find a NLP expert's bookmarks on https://pinboard.in. - Source: Hacker News / 4 months ago
  • I Miss Human Curation
    The list of text links is basically what https://pinboard.in is, basically - social bookmarking. I only use it privately, but it does have the exact function you're talking about as well. I don't think I would use it with thumbnail previews, since I like how lightweight it is, but it wouldn't be difficult to build something like that. - Source: Hacker News / 6 months ago
  • Linkhut: A Social Bookmarking Site
    Delicious[1] was delicous, and Pinboard[2] is just there. Not into bookmarks that much except for less than 10 significant websites. I might look at ArchiveBox[3] or something like it to bookmark and take a snapshot. Again, none of them as important as it used to be. 1. https://en.wikipedia.org/wiki/Delicious_(website) 2. https://pinboard.in 3. https://archivebox.io. - Source: Hacker News / 6 months ago
  • The Small Website Discoverability Crisis
    I'm using a similar service - https://pinboard.in to both managing my own bookmarks and to browse other users' public bookmarks of interest by tag or using built-in search functionality. Quite useful imo. I do remember so-called "Web Rings" and still think they were a nice idea (among others, passed away), and it seems to me, del.icio.us and then pinboard.in are one of a few options we still have to make smaller... - Source: Hacker News / 8 months ago
View more

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing Pinboard and LiveAgent, you can also consider the following products

Raindrop.io - All your articles, photos, video & content from web & apps in one place.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Pocket - When you find something you want to view later, put it in Pocket.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Diigo - Diigo is a powerful research tool and a knowledge-sharing community

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.