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Pulseway VS ManageEngine ServiceDesk Plus

Compare Pulseway VS ManageEngine ServiceDesk Plus and see what are their differences

NinjaOne
NinjaOne (Formerly NinjaRMM) provides remote monitoring and management software that combines powerful functionality with a fast, modern UI. Easily remediate IT issues, automate common tasks, and support end-users with powerful IT management tools. featured
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Pulseway logo Pulseway

Pulseway changes the enterprise monitoring and management game with its mobile management solution.

ManageEngine ServiceDesk Plus logo ManageEngine ServiceDesk Plus

Over 100,000 organizations, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance and achieve high end user satisfaction.
  • Pulseway Landing page
    Landing page //
    2023-02-07
  • ManageEngine ServiceDesk Plus Landing page
    Landing page //
    2023-02-06

Pulseway features and specs

  • Comprehensive Monitoring
    Pulseway provides real-time monitoring of servers, workstations, and network devices, allowing IT administrators to stay informed about the health and performance of their systems.
  • Remote Management
    With Pulseway, IT administrators can remotely manage devices, execute commands, and troubleshoot issues without being physically present, improving response times and efficiency.
  • Mobile Accessibility
    Pulseway offers mobile apps for iOS and Android, which enable IT admins to monitor and manage their systems on the go, providing flexibility and mobility.
  • Automation Capabilities
    The platform includes automation features that allow administrators to create scripts and policies to automate repetitive tasks, reducing manual effort and minimizing human error.
  • Scalability
    Pulseway scales well for both small businesses and large enterprises, making it a versatile option for various organizational sizes.
  • User-Friendly Interface
    The system boasts an intuitive and easy-to-navigate interface, which simplifies the onboarding process and makes it easier for users to access important functionalities.

Possible disadvantages of Pulseway

  • Cost
    For smaller organizations and startups, the cost of Pulseway may be a barrier, as the pricing can be considered high compared to some other solutions available in the market.
  • Learning Curve
    While the interface is user-friendly, the depth and breadth of features can result in a learning curve for new users who need to become familiar with all the functionalities.
  • Limited Customization
    Some users may find that there are limitations in customizability, particularly when it comes to reporting and dashboard configurations.
  • Integration Limitations
    Although Pulseway integrates with various third-party tools and services, there may be gaps in integrations for specific niche tools that certain organizations rely on.
  • Occasional Performance Issues
    Some users have reported performance issues such as delays or sluggish behavior during peak times, which can affect productivity.

ManageEngine ServiceDesk Plus features and specs

  • Incident Management
    Reduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets.
  • Asset Management
    Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.
  • Project Management
    Create projects, manage resources, track progress, and integrate projects with requests and changes to fine-tune your overall IT service delivery.
  • Problem Management
    Analyze root causes, reduce repeat incidents, and boost your IT help desk's productivity.
  • CMDB
    Visually build relationships between CIs and analyze the business impact of any outages or change implementations.
  • Service catalog
    Showcase your available services to end users, with custom SLAs and multi-stage approvals.
  • Change management
    Streamline planning, approval, and implementation with automated workflows.
  • Enterprise service management
    Extend proven ITSM best practices to HR, finance, and other service delivery areas.
  • IT release management
    Make your releases work in tandem with your change management process.

Pulseway videos

+ Add

Control Your PC from ANYWHERE! - Pulseway Showcase

More videos:

  • Demo - Pulseway - Overview Demo
  • Review - IT Admin Tool | Pulseway.com - ft. Linus Tech Tips

ManageEngine ServiceDesk Plus videos

+ Add

ServiceDesk Plus overview demo

More videos:

  • Review - Manageengine Servicedesk Plus Mobile

Category Popularity

0-100% (relative to Pulseway and ManageEngine ServiceDesk Plus)

Pulseway

ManageEngine ServiceDesk Plus

Monitoring Tools
63 63%
Monitoring Tools
37% 37
Help Desk
0 0%
Help Desk
100% 100
Log Management
100 100%
Log Management
0% 0
Service Desk
0 0%
Service Desk
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Pulseway and ManageEngine ServiceDesk Plus

Pulseway Reviews

10 Best RMM Software | Remote Monitoring & Management Tools 2021
Price: Pulseway provides flexible pricing plans for MSPs and System Administrators. The system management price starts at $85 per month. If you want to use Pulseway for personal use to monitor 2 personal computers then you can sign up for free.
Source: www.softwaretestinghelp.com
Best network monitoring tools of 2020: remote monitoring and management (RMM)
Best network monitoring tools - at a glance(Image credit: WebTitan)1. WebTitanAdaptable web access policiesStrong range of analytics toolsMulti-faceted approach to handling security(Image credit: Pulseway)2. PulsewayLots of third party integrationsFlexible packagesDisaster recovery capabilities3. AteraFlexible deployment optionsEasy to useRange of features could be more...
Source: www.techradar.com
15 Best IT Monitoring Tools and Software
Pulseway is an RMM with an available free trial and with solutions available for managed service providers, on-prem IT departments, and individual use.
Source: blog.inedo.com
The top 19 APM tools in 2020
Pulseway is an APM solution that enables you to monitor the health and performance of Windows, Mac, and Linux apps all from one central interface. The platform integrates with a number of third-party services, including Zendesk, Slack, and PagerDuty, enabling you to extend the solution to get even more value from it.
Source: raygun.com

ManageEngine ServiceDesk Plus Reviews

10 Best RMM Software | Remote Monitoring & Management Tools 2021
ManageEngine Desktop Central MSP is a remote monitoring and management (RMM) software for managed service providers to assist them in managing their client’s desktops, servers, laptops, and mobile devices from a central location. It is suitable for small, medium, as well as large MSPs.
Source: www.softwaretestinghelp.com
8 Zendesk Alternatives to Rock Your Customer Service
ManageEngine ServiceDesk Plus is No. 1 on our list of the most popular help desk software options. It offers dashboards for projects, milestones, and tasks for all your projects. From there, the system will tell you what caused incidents so you can be proactive about preventing them.
Source: blog.capterra.com

What are some alternatives?

When comparing Pulseway and ManageEngine ServiceDesk Plus, you can also consider the following products

ConnectWise Automate - Solve IT Problems with ConnectWise Automate, Remote Monitoring and Remote Management Software. Visit to boost the effectiveness of your IT teams.‎Try ConnectWise Automate .

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

NinjaOne - NinjaOne (Formerly NinjaRMM) provides remote monitoring and management software that combines powerful functionality with a fast, modern UI. Easily remediate IT issues, automate common tasks, and support end-users with powerful IT management tools.

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Microsoft Operations Management Suite - Microsoft Operations Management Suite enables user to gain visibility and control across the hybrid cloud with simplified operations management and security

JivoChat - JivoChat is a live chat that enables you to talk to visitors on your website

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