Software Alternatives, Accelerators & Startups

Rockstor VS LiveAgent

Compare Rockstor VS LiveAgent and see what are their differences

Rockstor logo Rockstor

Rockstor is a free and open source NAS (Network Attached Storage) operating system.

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • Rockstor Landing page
    Landing page //
    2023-08-01
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

Rockstor

Pricing URL
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$ Details
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Platforms
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Release Date
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Rockstor features and specs

No features have been listed yet.

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Rockstor videos

Rockstor Linux NAS Software

More videos:

  • Review - Rockstor 3.9.1 NAS Storage Installation + Configuration + Overview on Oracle VirtualBox [2017]
  • Tutorial - How to Install Rockstor 3.8 NAS + Review + VMware Tools on VMware Workstation Tutorial [HD]

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to Rockstor and LiveAgent)
Cloud Computing
100 100%
0% 0
Customer Support
0 0%
100% 100
Cloud Storage
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing Rockstor and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using Rockstor and LiveAgent. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Rockstor and LiveAgent

Rockstor Reviews

9 Of The Best FreeNAS Alternatives For Your Storage Needs
Rockstor is another excellent FreeNAS alternatives that come with a framework that can provide you with an open-source arrangement. The cost is reasonable, and it also provides you with a cloud server framework.
Top 7 FreeNas Alternative For Your PC
Rockstor is the free OS system released in GPL2 license & oriented to the NAS servers. This platform is based on CentOS 7, where Rockstor is added in the form of the additional RPMs, and the Anaconda installer is modified to make this the direct installation procedure. It is easy to install on basic hardware and virtualized with no issues.
Top 15 Best TrueNAS Alternatives In 2022
Users may quickly establish a reliable storage platform with the help of Rockstor’s four basic solutions, which come in the forms of personal cloud servers, SMB cloud servers, standard NAS servers, and custom solutions.
15 FreeNAS Alternatives 2020 | Best Storage Operating System
Rockstor is a free NAS management system and the best alternative to FreeNAS in 2020. It is an open-source, CentOS-based program and you can install it on any community hardware without advanced system requirements.The private cloud-based server system has a user-friendly, web-based UI that provides a secure shelter for information, online sharing provision, and snapshot...
15 Best FreeNas alternatives in 2020
This is based on Linux and BTRFS. This is provided with web UI that makes scheduling snapshots and replicating shares on single click. You can manage everything very easily with Rockstor’s web UI. This is why this is one of the best alternative to FreeNas in this list.

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Social recommendations and mentions

Based on our record, Rockstor seems to be more popular. It has been mentiond 4 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Rockstor mentions (4)

  • Does the NAS market really suck or did I miss something?
    I see everyone talking about FreeNAS and TrueNAS but what about RockStor? https://rockstor.com/ I've been using their free version for about two years now and so far rock solid (bar the irritating nag screen everytime I go to the dashboard). Source: over 1 year ago
  • RAID ZFS etc, what to use when not buying all disks at once
    There are OSes (like unraid or RockStor) that give you a GUI for some things, but those are strictly optional. Source: over 2 years ago
  • Why is Amahi not a popular home server solution?
    Rockstor is another one that rarely gets talked about. I never used it, but it looks interesting and might be good if someone wants a WebUI for managing btrfs. Source: about 3 years ago
  • NAS with BRTFS?
    If you're planning to make your own btrfs-based NAS, then you might find Rockstor interesting. Altought not perfect, I've been using it for a long time with zero issues. Source: over 3 years ago

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing Rockstor and LiveAgent, you can also consider the following products

OpenMediaVault - OpenMediaVault is the next generation network attached storage (NAS) solution based on Debian Linux.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

TrueNAS Core - TrueNAS Core (formerly FreeNAS) is a storage operating system strong and robust enough to meet the needs of enterprise level businesses.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Unraid - Simplicity. Flexibility. Scalability. Modularity. Unraid empowers you to build the system you’ve always wanted using your preferred hardware, software, and operating systems.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.