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ServiceNow VS OpsRamp

Compare ServiceNow VS OpsRamp and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management, Service Technician and Field Service Management (FSM)... featured
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Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

ServiceNow logo ServiceNow

ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.

OpsRamp logo OpsRamp

OpsRamp's digital operations command center unifies discovery, intelligence, and automation for seamless hybrid IT management.
  • ServiceNow Landing page
    Landing page //
    2022-07-12
  • OpsRamp Landing page
    Landing page //
    2023-06-28

ServiceNow features and specs

  • Comprehensive IT Service Management
    ServiceNow provides a wide range of ITSM functionalities like incident management, problem management, change management, and asset management, making it a robust tool for IT operations.
  • Customizable
    The platform is highly customizable, allowing organizations to tailor workflows, reports, and dashboards to meet specific business needs.
  • Integration Capabilities
    ServiceNow integrates easily with other enterprise systems like ERP, CRM, and monitoring tools, facilitating cross-departmental collaboration and data sharing.
  • Scalability
    The platform is scalable and can grow with your organization, making it suitable for both small businesses and large enterprises.
  • Automation
    ServiceNow offers powerful automation features that can streamline routine tasks and processes, reducing manual effort and errors.
  • Cloud-Based
    As a SaaS platform, ServiceNow delivers regular updates and patches, ensures uptime, and offers high availability, eliminating the need for on-premises infrastructure.

Possible disadvantages of ServiceNow

  • Cost
    ServiceNow can be expensive, particularly for small to mid-sized businesses, given its licensing and implementation costs.
  • Complexity
    The platform can be complex to implement and configure, requiring specialized skills and potentially leading to a steep learning curve for new users.
  • Performance
    There can be performance issues during peak times if the system is not properly tuned, which can affect usability.
  • Customization Challenges
    While highly customizable, extensive changes can lead to difficulties with future updates and maintenance, as customizations may need to be re-applied or re-configured.
  • Vendor Lock-In
    Being deeply tied into ServiceNow's ecosystem can make it difficult to switch vendors or platforms without substantial cost and effort.
  • User Interface
    While powerful, the user interface can sometimes be seen as less intuitive compared to more modern, lightweight solutions.

OpsRamp features and specs

  • Comprehensive IT Infrastructure Management
    OpsRamp provides a wide array of tools for managing IT infrastructure, including monitoring, alerting, and automation capabilities across hybrid environments such as on-premises, cloud, and multi-cloud setups.
  • Unified Dashboard
    It offers a single-pane-of-glass view for IT operations teams, allowing them to monitor and manage all aspects of their infrastructure from a centralized platform, enhancing visibility and efficiency.
  • Scalability
    The platform is designed to scale according to the demands of the organization, making it suitable for businesses of varying sizes that require adaptable infrastructure management solutions.
  • Automation Capabilities
    OpsRamp has strong automation features including event correlation and AIOps, which help in reducing manual efforts in IT operations and improving incident management efficiency.
  • Integration with Third-party Tools
    Provides extensive integration with various IT service management (ITSM) and other third-party tools, allowing organizations to streamline their workflows and maintain synergy with their existing tools.

Possible disadvantages of OpsRamp

  • Complex Initial Setup
    Some users have reported that OpsRamp can have a steep learning curve and complex initial setup process, which may require a dedicated learning phase or support assistance.
  • Customization Limitations
    While OpsRamp offers a broad range of features, some users feel there are limitations in customizing certain aspects of the platform to their specific needs, which might require workarounds.
  • Pricing Structure
    The pricing model can be a concern for some organizations, especially smaller ones, as it might become expensive depending on the scale of usage and the specific modules required.
  • User Interface
    Some users have noted that the user interface can be overwhelming with the number of features and may not be as intuitive as they would like, leading to a longer adaptation period.
  • Support Response Time
    There have been instances where users reported slower-than-expected response times from support, which can be critical when dealing with urgent infrastructure issues.

ServiceNow videos

+ Add

User Experience | What is ServiceNow and How Can It Help Me Do My Job?

More videos:

  • Review - ServiceNow Product Review
  • Tutorial - ServiceNow Application Review - How to Disable All Mandatory Form Fields Simultaneously in Madrid

OpsRamp videos

+ Add

OpsRamp Platform Overview

More videos:

  • Review - OpsRamp Platform Summer 2020 Release

Category Popularity

0-100% (relative to ServiceNow and OpsRamp)

ServiceNow

OpsRamp

Help Desk
100 100%
Help Desk
0% 0
Monitoring Tools
0 0%
Monitoring Tools
100% 100
Service Desk
100 100%
Service Desk
0% 0
IT Asset Management
0 0%
IT Asset Management
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare ServiceNow and OpsRamp

ServiceNow Reviews

TOP RPA tools you should never miss | Octoparse RPA
ServiceNow RPA allows customers to build and run unattended automation natively within the ServiceNow platform. Its out-of-the-box connectors to over 50 apps that are commonly used alongside ServiceNow, such as Salesforce, Office 365, ZenDesk, and more. This enables easy automation of workflows across systems. It also has a visual interface for creating automation without...
Source: www.octoparse.ai
13 tools to use for DevSecOps automation
💰 ServiceNow is a cloud computing platform to help companies manage digital workflows for their operations. The ServiceNow node allows you to manage, among others, incidents, business services, and user roles.
Source: n8n.io
The Best Asset Management Software of 2017
Bottom Line: ServiceNow asset management is usable from a features perspective, but is burdened by a complex user interface that's mostly the result of it being part of a much larger business application framework.
Source: au.pcmag.com

OpsRamp Reviews

We have no reviews of OpsRamp yet.
Be the first one to post

Social recommendations and mentions

Based on our record, ServiceNow seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

ServiceNow mentions (2)

  • Case creation via email
    The instance email address is tied to the instance name. Rename the instance and the email address also changes. You cannot change the email address otherwise. However, as mentioned, you can have a custom email address [something@yourdomain.com](mailto:something@yourdomain.com) forward to the instance email address. From a user perspective, they wouldn't be using a servicenow.com email address and you have to... Source: about 2 years ago
  • Is there a payment service that can be used in the Caribbean?
    Wrong sub, friend. This is for the product servicenow. Source: over 3 years ago

OpsRamp mentions (0)

We have not tracked any mentions of OpsRamp yet. Tracking of OpsRamp recommendations started around Mar 2021.

What are some alternatives?

When comparing ServiceNow and OpsRamp, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Ivanti IT Asset Management Suite - Ivanti IT Asset Management Suite is an intelligent and advanced-level software solution that allows you to view and monitor all kinds of IT assets such as hardware, endpoints, systems, servers, teams, databases, and many others.

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

Zenworks - ZENworks 11 is comprised of four products that share a single, unified web-based management console...

Jira Service Desk - IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

Cherwell IT Asset Management - Our IT Asset Management Software tracks and manages assets through a complete lifecycle supplying information that supports multiple ITSM processes. Watch demo now!

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