Software Alternatives, Accelerators & Startups

ServiceNow VS Trello

Compare ServiceNow VS Trello and see what are their differences

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

ServiceNow logo ServiceNow

ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.

Trello logo Trello

Infinitely flexible. Incredibly easy to use. Great mobile apps. It's free. Trello keeps track of everything, from the big picture to the minute details.
  • ServiceNow Landing page
    Landing page //
    2022-07-12
  • Trello Landing page
    Landing page //
    2023-07-23

ServiceNow features and specs

  • Comprehensive IT Service Management
    ServiceNow provides a wide range of ITSM functionalities like incident management, problem management, change management, and asset management, making it a robust tool for IT operations.
  • Customizable
    The platform is highly customizable, allowing organizations to tailor workflows, reports, and dashboards to meet specific business needs.
  • Integration Capabilities
    ServiceNow integrates easily with other enterprise systems like ERP, CRM, and monitoring tools, facilitating cross-departmental collaboration and data sharing.
  • Scalability
    The platform is scalable and can grow with your organization, making it suitable for both small businesses and large enterprises.
  • Automation
    ServiceNow offers powerful automation features that can streamline routine tasks and processes, reducing manual effort and errors.
  • Cloud-Based
    As a SaaS platform, ServiceNow delivers regular updates and patches, ensures uptime, and offers high availability, eliminating the need for on-premises infrastructure.

Possible disadvantages of ServiceNow

  • Cost
    ServiceNow can be expensive, particularly for small to mid-sized businesses, given its licensing and implementation costs.
  • Complexity
    The platform can be complex to implement and configure, requiring specialized skills and potentially leading to a steep learning curve for new users.
  • Performance
    There can be performance issues during peak times if the system is not properly tuned, which can affect usability.
  • Customization Challenges
    While highly customizable, extensive changes can lead to difficulties with future updates and maintenance, as customizations may need to be re-applied or re-configured.
  • Vendor Lock-In
    Being deeply tied into ServiceNow's ecosystem can make it difficult to switch vendors or platforms without substantial cost and effort.
  • User Interface
    While powerful, the user interface can sometimes be seen as less intuitive compared to more modern, lightweight solutions.

Trello features and specs

  • User-Friendly Interface
    Trello's drag-and-drop interface is intuitive and easy to navigate, making it accessible for users of all skill levels.
  • Collaborative Features
    Trello allows for real-time collaboration, with features like comments, mentions, and attachments, making team communication seamless.
  • Customization Options
    Users can customize boards with different backgrounds, labels, and stickers. Additionally, Trello offers Power-Ups to extend functionality.
  • Cross-Platform Availability
    Trello is available on iOS, Android, and web, allowing users to stay connected and manage tasks from multiple devices.
  • Integration Support
    Trello integrates with a variety of other tools such as Slack, Google Drive, and Jira, enhancing its functionality and adaptability.
  • Free Tier
    Trello offers a robust free tier that includes many essential features, making it a cost-effective option for individuals and small teams.

Possible disadvantages of Trello

  • Limited Advanced Features
    Some advanced project management features, like Gantt charts and time tracking, are not available or require third-party integrations.
  • Notification Overload
    Users can receive a high volume of notifications, especially in larger teams, which can become overwhelming and reduce productivity.
  • Scalability Issues
    While suitable for small to medium-sized projects, Trello may struggle with more complex project management needs, particularly for large-scale enterprises.
  • Storage Limitations
    The free version of Trello has storage limitations, which can be restrictive for teams that need to share and store large files.
  • Dependence on Third-Party Integrations
    Many advanced features and functionalities depend on third-party integrations, which can lead to additional costs and potential security concerns.
  • Limited Reporting and Analytics
    Trello lacks comprehensive reporting and analytics features, making it difficult for teams to gain insights into their productivity and project performance.

ServiceNow videos

User Experience | What is ServiceNow and How Can It Help Me Do My Job?

More videos:

  • Review - ServiceNow Product Review
  • Tutorial - ServiceNow Application Review - How to Disable All Mandatory Form Fields Simultaneously in Madrid

Trello videos

How to Organize Your Workflow - Trello Review!

More videos:

  • Review - Why I'm LEAVING Trello 😲 | Trello 2019
  • Review - Trello - A Quick Overview

Category Popularity

0-100% (relative to ServiceNow and Trello)
Help Desk
100 100%
0% 0
Project Management
2 2%
98% 98
Service Desk
100 100%
0% 0
Task Management
0 0%
100% 100

User comments

Share your experience with using ServiceNow and Trello. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare ServiceNow and Trello

ServiceNow Reviews

TOP RPA tools you should never miss | Octoparse RPA
ServiceNow RPA allows customers to build and run unattended automation natively within the ServiceNow platform. Its out-of-the-box connectors to over 50 apps that are commonly used alongside ServiceNow, such as Salesforce, Office 365, ZenDesk, and more. This enables easy automation of workflows across systems. It also has a visual interface for creating automation without...
13 tools to use for DevSecOps automation
💰 ServiceNow is a cloud computing platform to help companies manage digital workflows for their operations. The ServiceNow node allows you to manage, among others, incidents, business services, and user roles.
Source: n8n.io
The Best Asset Management Software of 2017
Bottom Line: ServiceNow asset management is usable from a features perspective, but is burdened by a complex user interface that's mostly the result of it being part of a much larger business application framework.
Source: au.pcmag.com

Trello Reviews

  1. A handy tool for planning

    Trello excels as a task planning tool, and I appreciate its user-friendly interface, especially when using it on a smartphone. Its mobile app is incredibly convenient, allowing me to stay organized and connected on the go. I appreciate how it streamlines collaboration without unnecessary complexities.

  2. Been using it for over 5 years! Super effective!

    Incorporating Trello into my daily workflow has been a game-changer. It is an incredibly intuitive and versatile tool that has significantly boosted my productivity. What I particularly love about Trello is the visual aspect of its interface - the board and card system makes it easy to visualize my tasks and progress. The ability to create different boards for different projects or areas of work helps to keep everything organized and easy to manage. Adding, moving, and categorizing tasks are just a drag-and-drop away, making it straightforward and efficient. The flexibility to customize each card with due dates, labels, checklists, attachments, and even members has been beneficial in tracking the status of various tasks and deadlines.

    he collaborative features are another huge plus. Sharing boards and tasks with colleagues, and being able to comment directly on cards, makes team projects and communication a breeze. On the go, I have found the Trello mobile app to be just as user-friendly and functional as the desktop version, allowing me to stay on top of my tasks no matter where I am. Overall, Trello has proved to be an invaluable tool in managing my daily tasks and enhancing productivity. I highly recommend it to anyone looking to streamline their workflow.

    🏁 Competitors: Asana
  3. Simon
    · Working at Simon ·
    A Great Collaboration Tool, But There Are Better Options Out There

    I have been using Trello for a couple of years now and I must say, it's a great tool for organising tasks and collaborating with team members. It's simple to use, has a nice interface, and the mobile apps are great for on-the-go productivity.

    One of the best things about Trello is its flexibility. You can use it for almost any type of project, whether it's a personal to-do list or a complex team project. The ability to create multiple boards and add unlimited cards and lists makes it a great tool for keeping track of everything from the big picture to the minute details.

    However, while Trello is a good tool, I don't think it's the best option out there. For one thing, the free version is quite limited in terms of features and functionality. You'll have to upgrade to a paid plan to get access to things like integrations, power-ups, and more. Additionally, I've found that Trello can be a bit slow at times, especially when you have a lot of boards and cards.

    🏁 Competitors: Asana
    👍 Pros:    Flexible|Easy to use|Mobile app
    👎 Cons:    Expensive|Limited features on free plan|Little slow

The Top 7 ClickUp Alternatives You Need to Know in 2025
Benefits:Trello's straightforward design allows users to quickly adapt without extensive training. Recent updates have introduced features like card mirroring and integration with Jira lists, enhancing its capabilities.
How Tight-Knit Teams Get More Done with Innovative Project Management Tools
A small business might suddenly land a new client or product line. With a flexible approach, you can handle sudden expansions. For instance, if your Trello board becomes crowded, you can create additional boards or switch to something like Asana that manages more detailed sub-tasks. Meanwhile, short video demos via ScreenRec can ensure your new hires (or existing staff)...
Source: medium.com
25 Best Asana Alternatives & Competitors for Project Management in 2024
If this isn’t your first time on the project management software hunt, you’ve most likely come across Trello as one of the popular Asana alternatives. Trello organizes projects into boards inspired by Kanban, a workflow management method. A board is filled with task cards containing notes, attachments, images, documents, and other data to collaborate with teammates.
Source: clickup.com
The 10 best Asana alternatives in 2024
Trello also lets you create custom automations that run based on project activity, like an approaching due date or when a card is moved between lists. You can even set up custom buttons for cards and boards that run an automated sequence when clicked. Individuals and small teams that don't need Asana's advanced template library and team management might be happy to trade...
Source: zapier.com
11 Best Google Keeps Alternatives for 2024
Trello is renowned for its visual Kanban-style approach to project management. It’s a three-tier structure: boards, lists, and cards.
Source: upbase.io

Social recommendations and mentions

Based on our record, Trello seems to be a lot more popular than ServiceNow. While we know about 242 links to Trello, we've tracked only 2 mentions of ServiceNow. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

ServiceNow mentions (2)

  • Case creation via email
    The instance email address is tied to the instance name. Rename the instance and the email address also changes. You cannot change the email address otherwise. However, as mentioned, you can have a custom email address [something@yourdomain.com](mailto:something@yourdomain.com) forward to the instance email address. From a user perspective, they wouldn't be using a servicenow.com email address and you have to... Source: about 2 years ago
  • Is there a payment service that can be used in the Caribbean?
    Wrong sub, friend. This is for the product servicenow. Source: over 3 years ago

Trello mentions (242)

  • Outsourcing Node.js Development: A Smart Choice for Modern Businesses
    Communication & Collaboration Tools: Communication must be clear as crystal. AI-based project management tools such as Jira and Trello facilitate real-time collaboration with outsourced developers. - Source: dev.to / 30 days ago
  • Mastering the Money Matters of Open Source: Navigating the Financial Landscape
    Budgeting and Planning: Setting a realistic budget that aligns with the project’s goals is an essential first step. Tools such as Trello and Asana can help project teams organize tasks and track financial planning efforts. Detailed budget management strategies are also discussed within the open source project budget management guides. - Source: dev.to / about 2 months ago
  • The Best 100 Free UI/UX Resources for Every Designer & Developer
    Trello Trello.com Project management tool. - Source: dev.to / about 2 months ago
  • Time management: Learn how to make a huge difference in your productivity
    Write down your daily tasks in a notebook. After completing each task, put a tick next to it. This gives you a great sense of reward like you’ve accomplished something. If there’s something you cannot work on during the day, record it in a task-management app like Trello or Todoist. - Source: dev.to / 5 months ago
  • Ask HN: How do I consolidate all my messaging services into ont big dashboard?
    Trello? I haven’t used it in … years, so I don’t know if it supports everything you need, though that was its original intended purpose https://trello.com/. - Source: Hacker News / 6 months ago
View more

What are some alternatives?

When comparing ServiceNow and Trello, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

Basecamp - A simple and elegant project management system.

Jira Service Desk - IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

Wrike - Wrike is a flexible, scalable, and easy-to-use collaborative work management software that helps high-performance teams organize and accomplish their work. Try it now.