Shipsgo VS Freshdesk
Compare Shipsgo VS Freshdesk and see what are their differences
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks.
featured
Shipsgo
project44
FourKites
Freshdesk
Zendesk
Intercom
LiveAgent
HelpScout
Zoho Desk
Salesforce Service Cloud
Front
We provide container tracking services for the maritime transportation sector. We offer the actual results of active forwarders and carriers between the ocean routes, the position of the containers, live container tracking, API, a forwarder network worldwide and much more.
Shipsgo FreshdeskNo features have been listed yet.
Shipsgo's answer
-Comprehensive tracking solutions -Extensive carrier coverage -Cutting-edge features -Seamless integration -24/7 exceptional customer support -Continuous innovation -User friendly -Pocket friendly
Shipsgo's answer
Shipsgo offers customers a reliable, innovative, and customer-centric supply chain visibility solutions which enables them to attain logistics excellence and foster long-term success for their business.
Shipsgo's answer
Shipsgo's primary audience consists of businesses and professionals in the logistics and supply chain industry who are seeking a comprehensive and innovative platform for managing their shipment tracking needs. Our target audience includes: Cargo owners (importer/exporter), freight forwarders, IT companies.
Shipsgo's answer
We are providing tracking solutions to more than 1600 companies worldwide, some of them are; Robert Bosch Group, Ikea, DHL, P&G, Illy Coffee, Kuhne + Heitz, DSV, American Lamprecht Transport, Nilfisk, Tomex, A.J. Worldwide, Blue Water Shipping, Cotransa Group, Arcelik, BADENES LOGISTICS, Setoa Italia S.p.a.
Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: about 2 years ago
project44 - Manage your freight tracking in real-time with project44's supply chain visibility platform. Schedule a demo today.
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
FourKites - Transportation Management
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.