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Shipsgo VS Intercom

Compare Shipsgo VS Intercom and see what are their differences

Usetiful
Fight user churn with great user onboarding. Interactive product tours and smart tips significantly improve your user retention. featured
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Shipsgo logo Shipsgo

We provide container tracking services for the maritime transportation sector. We offer the actual results of active forwarders and carriers between the ocean routes, position of the containers, live container tracking, API

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
  • Shipsgo
    Image date //
    2024-05-01
  • Shipsgo
    Image date //
    2024-05-01
  • Shipsgo
    Image date //
    2024-05-01
  • Shipsgo
    Image date //
    2024-05-01
  • Shipsgo
    Image date //
    2024-05-01

We provide container tracking services for the maritime transportation sector. We offer the actual results of active forwarders and carriers between the ocean routes, the position of the containers, live container tracking, API, a forwarder network worldwide and much more.

  • Intercom Landing page
    Landing page //
    2023-07-05

Shipsgo

Website
shipsgo.com
Pricing URL
Official Shipsgo Pricing
$ Details
freemium $200.0 (Increasing bonus credits after 500 credits)
Release Date
2018 March
Edit details

Intercom

Website
intercom.com
Pricing URL
Official Intercom Pricing
$ Details
-
Release Date
2011 January
Startup details
Country
United States
State
California
City
San Francisco
Founder(s)
Ciaran Lee
Employees
500 - 999
Edit details

Shipsgo features and specs

  • Real-time tracking: Know the exact location and status of your shipments at any moment, allowing you to plan accordingly.
  • All carriers in one place: Simplify your shipment tracking by eliminating the need to visit multiple carrier websites; Shipsgo provides all you need to trace all your shipments in one place.
  • Updates via notification emails: Get alerts & notifications for every step of your shipment from POL to POD and avoid demurrage, detention or any late charges.
  • Integration API: Integrate Shipsgo system into yours and automatically track your shipments with API.
  • Live-Map Integration: By integrating Shipsgo Live Map into your website, you can enable your customers to see their shipments' latest voyage information directly on your website on a map. It will also increase your website traffic and decrease your support inquiries such as emails and phone calls.
  • Multiple tracking: You can upload all your posts to the system as Excel without having to deal with them one by one
  • Inform all parties: Automatically inform all parties like exporter, importer, freight forwarder agent, custom brokers etc.
  • Statistics and reports: Statistics and special reports to showcase your shipping performance.
  • Invite users: Your customers and branch offices can also use the dashboard as a sub-account.
  • Service Finder: ShipsGo Service Finder tool is a search engine that helps you find the best service of shipping lines with details on routing and freight forwarders serving between those sea routes.
  • Carbon Offset: We display validated projects worldwide to encourage our users to support sustainability goals with concrete actions for our planet.
  • Extraordinary customer relationships: We go the extra mile to understand your unique needs and tailor solutions that deliver exceptional results 24/7.

Intercom features and specs

No features have been listed yet.

Shipsgo videos

+ Add

How Can I Manage My Shipments in One Dashboard?

More videos:

  • Demo - How Can I Track New Shipments?
  • Tutorial - ShipsGo Global Container Tracking Platform - Explainer Video 2024

Intercom videos

+ Add

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Category Popularity

0-100% (relative to Shipsgo and Intercom)

Shipsgo

Intercom

Shipping and Tracking
100 100%
Shipping and Tracking
0% 0
Customer Support
0 0%
Customer Support
100% 100
Transportation
100 100%
Transportation
0% 0
CRM
0 0%
CRM
100% 100

Questions and Answers

As answered by people managing Shipsgo and Intercom.

What makes your product unique?

Shipsgo's answer

-Comprehensive tracking solutions -Extensive carrier coverage -Cutting-edge features -Seamless integration -24/7 exceptional customer support -Continuous innovation -User friendly -Pocket friendly

Why should a person choose your product over its competitors?

Shipsgo's answer

Shipsgo offers customers a reliable, innovative, and customer-centric supply chain visibility solutions which enables them to attain logistics excellence and foster long-term success for their business.

How would you describe your primary audience?

Shipsgo's answer

Shipsgo's primary audience consists of businesses and professionals in the logistics and supply chain industry who are seeking a comprehensive and innovative platform for managing their shipment tracking needs. Our target audience includes: Cargo owners (importer/exporter), freight forwarders, IT companies.

Who are some of the biggest customers of your product?

Shipsgo's answer

We are providing tracking solutions to more than 1600 companies worldwide, some of them are; Robert Bosch Group, Ikea, DHL, P&G, Illy Coffee, Kuhne + Heitz, DSV, American Lamprecht Transport, Nilfisk, Tomex, A.J. Worldwide, Blue Water Shipping, Cotransa Group, Arcelik, BADENES LOGISTICS, Setoa Italia S.p.a.

User comments

Share your experience with using Shipsgo and Intercom. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Shipsgo and Intercom

Shipsgo Reviews

We have no reviews of Shipsgo yet.
Be the first one to post

Intercom Reviews

  1. An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.

10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com
15 best user onboarding software you need to try in 2023
With a focus on conversation, Intercom personalizes more of the user tour experience, including the use of mini-avatars of your employees and chatbot integration to deliver FAQs in a more interactive way. Intercom aim to bring more two-way dialogue back into onboarding, something that can be neglected in other systems.
Source: www.marketermilk.com

Social recommendations and mentions

Based on our record, Intercom seems to be more popular. It has been mentiond 6 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Shipsgo mentions (0)

We have not tracked any mentions of Shipsgo yet. Tracking of Shipsgo recommendations started around May 2024.

Intercom mentions (6)

  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 1 year ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: about 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 2 years ago
  • What PRODUCT TOUR software do you like for an early SaaS?
    If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: over 2 years ago
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What are some alternatives?

When comparing Shipsgo and Intercom, you can also consider the following products

project44 - Manage your freight tracking in real-time with project44's supply chain visibility platform. Schedule a demo today.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

FourKites - Transportation Management

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

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