Software Alternatives, Accelerators & Startups

Shipsgo VS Zendesk

Compare Shipsgo VS Zendesk and see what are their differences

Shipsgo logo Shipsgo

We provide container tracking services for the maritime transportation sector. We offer the actual results of active forwarders and carriers between the ocean routes, position of the containers, live container tracking, API

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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  • Shipsgo
    Image date //
    2024-05-01
  • Shipsgo
    Image date //
    2024-05-01
  • Shipsgo
    Image date //
    2024-05-01
  • Shipsgo
    Image date //
    2024-05-01
  • Shipsgo
    Image date //
    2024-05-01

We provide container tracking services for the maritime transportation sector. We offer the actual results of active forwarders and carriers between the ocean routes, the position of the containers, live container tracking, API, a forwarder network worldwide and much more.

  • Zendesk Landing page
    Landing page //
    2024-05-06

Shipsgo features and specs

  • Real-time tracking: Know the exact location and status of your shipments at any moment, allowing you to plan accordingly.
  • All carriers in one place: Simplify your shipment tracking by eliminating the need to visit multiple carrier websites; Shipsgo provides all you need to trace all your shipments in one place.
  • Updates via notification emails: Get alerts & notifications for every step of your shipment from POL to POD and avoid demurrage, detention or any late charges.
  • Integration API: Integrate Shipsgo system into yours and automatically track your shipments with API.
  • Live-Map Integration: By integrating Shipsgo Live Map into your website, you can enable your customers to see their shipments' latest voyage information directly on your website on a map. It will also increase your website traffic and decrease your support inquiries such as emails and phone calls.
  • Multiple tracking: You can upload all your posts to the system as Excel without having to deal with them one by one
  • Inform all parties: Automatically inform all parties like exporter, importer, freight forwarder agent, custom brokers etc.
  • Statistics and reports: Statistics and special reports to showcase your shipping performance.
  • Invite users: Your customers and branch offices can also use the dashboard as a sub-account.
  • Service Finder: ShipsGo Service Finder tool is a search engine that helps you find the best service of shipping lines with details on routing and freight forwarders serving between those sea routes.
  • Carbon Offset: We display validated projects worldwide to encourage our users to support sustainability goals with concrete actions for our planet.
  • Extraordinary customer relationships: We go the extra mile to understand your unique needs and tailor solutions that deliver exceptional results 24/7.

Zendesk features and specs

No features have been listed yet.

Shipsgo videos

How Can I Manage My Shipments in One Dashboard?

More videos:

  • Demo - How Can I Track New Shipments?
  • Tutorial - ShipsGo Global Container Tracking Platform - Explainer Video 2024

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Shipsgo and Zendesk)
Shipping and Tracking
100 100%
0% 0
Customer Support
0 0%
100% 100
Transportation
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing Shipsgo and Zendesk.

What makes your product unique?

Shipsgo's answer

-Comprehensive tracking solutions -Extensive carrier coverage -Cutting-edge features -Seamless integration -24/7 exceptional customer support -Continuous innovation -User friendly -Pocket friendly

Why should a person choose your product over its competitors?

Shipsgo's answer

Shipsgo offers customers a reliable, innovative, and customer-centric supply chain visibility solutions which enables them to attain logistics excellence and foster long-term success for their business.

How would you describe your primary audience?

Shipsgo's answer

Shipsgo's primary audience consists of businesses and professionals in the logistics and supply chain industry who are seeking a comprehensive and innovative platform for managing their shipment tracking needs. Our target audience includes: Cargo owners (importer/exporter), freight forwarders, IT companies.

Who are some of the biggest customers of your product?

Shipsgo's answer

We are providing tracking solutions to more than 1600 companies worldwide, some of them are; Robert Bosch Group, Ikea, DHL, P&G, Illy Coffee, Kuhne + Heitz, DSV, American Lamprecht Transport, Nilfisk, Tomex, A.J. Worldwide, Blue Water Shipping, Cotransa Group, Arcelik, BADENES LOGISTICS, Setoa Italia S.p.a.

User comments

Share your experience with using Shipsgo and Zendesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Shipsgo and Zendesk

Shipsgo Reviews

We have no reviews of Shipsgo yet.
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Zendesk Reviews

  1. Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features

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Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
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Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Shipsgo mentions (0)

We have not tracked any mentions of Shipsgo yet. Tracking of Shipsgo recommendations started around May 2024.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 8 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
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What are some alternatives?

When comparing Shipsgo and Zendesk, you can also consider the following products

project44 - Manage your freight tracking in real-time with project44's supply chain visibility platform. Schedule a demo today.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

FourKites - Transportation Management

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.