Software Alternatives, Accelerators & Startups

SuperTokens VS Freshdesk

Compare SuperTokens VS Freshdesk and see what are their differences

SuperTokens logo SuperTokens

Open Source User Authentication - An Alternative to Auth0 / Firebase Auth / AWS Cognito

Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
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  • SuperTokens Landing page
    Landing page //
    2023-03-26

SuperTokens is building open source authentication (as an alternative to Auth0, Firebase and AWS Cognito). Add secure, hassle free authentication to your app in 1 day. We enable startups to launch quicker and focus on their core product offering

  1. We're easier to implement as we take a modular approach - making it possible to pick only the features you need for your use case. This means you need not worry about complications associated with other features (eg: SSO and OAuth if you don’t need it) and this in turn makes it easier to implement and manage SuperTokens.
  2. Developer's can own and manage their user's data.
  3. SuperTokens can be run on your premise for free and also has a generous hosted tier for those who dont want to manage it themselves.

SuperTokens is being used by hundreds of developers across the globe.

  • Freshdesk Landing page
    Landing page //
    2022-01-28

SuperTokens videos

How SuperTokens detects Session Hijacking?

Freshdesk videos

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

Category Popularity

0-100% (relative to SuperTokens and Freshdesk)
Developer Tools
100 100%
0% 0
Customer Support
0 0%
100% 100
Identity And Access Management
Help Desk
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare SuperTokens and Freshdesk

SuperTokens Reviews

  1. SuperTokens is reliable and safe

    The best part about this library is the level of security it provides with session management. Implementing the library was also easy through the document they provide and with the extensive support on discord channel. They also provided a lot of features compared to the previous library which I was using.

    🏁 Competitors: Auth0, Firebase, Amazon Cognito
    👍 Pros:    Jwt blacklisting|Rotating jwt signing key|Malware protection|Man in the middle attack protection
    👎 Cons:    Automatic email alerts for high resource usage
  2. SuperTokens! Best app for Session Security

    I used it with MongoDB and Nodejs. It was very robust and took care of all my security issues. It's super easy to implement like it took me somewhere around 2 to 3 days to implement also while installing it doesn't force or restrict you from doing something a certain way. The documentation provided by SuperTokens is phenomenal too.

    🏁 Competitors: ExpressJS
    👍 Pros:    Session security|Session management|Data protection and security|Simple pricing|Super simple|Easy to use|Information is easily accessible
    👎 Cons:    Not enough intergration yet

12 Best Open-source Database Backend Server and Google Firebase Alternatives
SuberTokens is a self-hosted open-source user authentication backend for startups and companies. It helps developer building a user-based workflow without the complication of complex authentication layer. SuberTokens offers user authentication, tokens management, session management, forget email workflow, email verification, social login support, and easy front-end...
Source: medevel.com

Freshdesk Reviews

  1. Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature

10 Best Freshdesk Alternatives for Businesses in 2024
Certainly, Freshdesk can prove beneficial for specific businesses, but it may not be suitable for everyone. The extensive list of features, while initially appealing, presents a major challenge, as most teams only utilize a handful of specialized capabilities, rendering the rest unnecessary.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you’re in the market for help desk software, you’ve probably heard of Freshdesk — or maybe you’re already using it. Whatever the case, you might not be aware of how Freshdesk’s competitors compare.
Top 13 Freshdesk alternatives and competitors for 2024
Freshworks offers a suite of cloud-based tools that includes Freshdesk, its customer support software. Freshdesk allows businesses to manage customer requests and handle issues with its ticketing system. It supports multiple channels, like email, phone, and chat. Teams can automate ticket assignments and set automatic email notifications to notify customers of changes to...
Source: www.zendesk.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Some features offered by Freshdesk include automated workflows and field service management. It’s also a metric-rich platform that provides useful reports. Of course, it offers live chat but also ticketing, email, and phone support. The AI-powered chatbot is well-regarded by customers, but some of its other features are even more widely appreciated.
Source: www.tidio.com

Social recommendations and mentions

Based on our record, SuperTokens should be more popular than Freshdesk. It has been mentiond 37 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

SuperTokens mentions (37)

  • Custom Emails with Supertokens, Resend, and React Email
    Your project will need to be using Supertokens as the method of authentication. - Source: dev.to / 6 days ago
  • A list of SaaS, PaaS and IaaS offerings that have free tiers of interest to devops and infradev
    SuperTokens - Open source user authentication that natively integrates into your app - enabling you to get started quickly while controlling the user and developer experience. Free for up to 5000 MAUs. - Source: dev.to / 5 months ago
  • Auth0 increases price by 300%
    Checkout https://supertokens.com/ - open source alternative to Auth0. It has a lot of free features and if you self host it, it's free at any scale. For our managed service, it's still far cheaper compared to Auth0. Source: 7 months ago
  • Auth0 increases price by 300%
    Anyone used https://supertokens.com? They a good alternative? Seems to offer all the same functionality as auth0 but open source and offer hosted or self hosted. Thinking of spiking it out as an alternative. Source: 7 months ago
  • Free auth products you can start using today
    Building auth for your SaaS product shouldn't be hard. Try these free solutions for your next project 👇 Http://supabase.com/auth Free up to 50k users/month Http://firebase.google.com/products/auth Free up to 50k users/month Http://aws.amazon.com/cognito Free up to 50k users/month Http://clerk.com Free up to 10k users/month Http://kinde.com Free up to 7.5k users/month Https://www.descope.com Free up to... Source: 7 months ago
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Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
View more

What are some alternatives?

When comparing SuperTokens and Freshdesk, you can also consider the following products

Auth0 - Auth0 is a program for people to get authentication and authorization services for their own business use.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Cotter - One-click phone number login and checkout

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Amazon Cognito - Amazon Cognito lets you add user sign-up, sign-in, and access control to your web and mobile apps quickly and easily. It scales to millions of users and supports sign-in with social identity providers and enterprise identity providers via SAML 2.0.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!