Software Alternatives, Accelerators & Startups

SuperTokens VS Zendesk

Compare SuperTokens VS Zendesk and see what are their differences

SuperTokens logo SuperTokens

Open Source User Authentication - An Alternative to Auth0 / Firebase Auth / AWS Cognito

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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  • SuperTokens Landing page
    Landing page //
    2023-03-26

SuperTokens is building open source authentication (as an alternative to Auth0, Firebase and AWS Cognito). Add secure, hassle free authentication to your app in 1 day. We enable startups to launch quicker and focus on their core product offering

  1. We're easier to implement as we take a modular approach - making it possible to pick only the features you need for your use case. This means you need not worry about complications associated with other features (eg: SSO and OAuth if you don’t need it) and this in turn makes it easier to implement and manage SuperTokens.
  2. Developer's can own and manage their user's data.
  3. SuperTokens can be run on your premise for free and also has a generous hosted tier for those who dont want to manage it themselves.

SuperTokens is being used by hundreds of developers across the globe.

  • Zendesk Landing page
    Landing page //
    2024-05-06

SuperTokens videos

How SuperTokens detects Session Hijacking?

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to SuperTokens and Zendesk)
Developer Tools
100 100%
0% 0
Customer Support
0 0%
100% 100
Identity And Access Management
Help Desk
0 0%
100% 100

User comments

Share your experience with using SuperTokens and Zendesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare SuperTokens and Zendesk

SuperTokens Reviews

  1. SuperTokens is reliable and safe

    The best part about this library is the level of security it provides with session management. Implementing the library was also easy through the document they provide and with the extensive support on discord channel. They also provided a lot of features compared to the previous library which I was using.

    🏁 Competitors: Auth0, Firebase, Amazon Cognito
    👍 Pros:    Jwt blacklisting|Rotating jwt signing key|Malware protection|Man in the middle attack protection
    👎 Cons:    Automatic email alerts for high resource usage
  2. SuperTokens! Best app for Session Security

    I used it with MongoDB and Nodejs. It was very robust and took care of all my security issues. It's super easy to implement like it took me somewhere around 2 to 3 days to implement also while installing it doesn't force or restrict you from doing something a certain way. The documentation provided by SuperTokens is phenomenal too.

    🏁 Competitors: ExpressJS
    👍 Pros:    Session security|Session management|Data protection and security|Simple pricing|Super simple|Easy to use|Information is easily accessible
    👎 Cons:    Not enough intergration yet

12 Best Open-source Database Backend Server and Google Firebase Alternatives
SuberTokens is a self-hosted open-source user authentication backend for startups and companies. It helps developer building a user-based workflow without the complication of complex authentication layer. SuberTokens offers user authentication, tokens management, session management, forget email workflow, email verification, social login support, and easy front-end...
Source: medevel.com

Zendesk Reviews

  1. Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Based on our record, SuperTokens should be more popular than Zendesk. It has been mentiond 37 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

SuperTokens mentions (37)

  • Custom Emails with Supertokens, Resend, and React Email
    Your project will need to be using Supertokens as the method of authentication. - Source: dev.to / 6 days ago
  • A list of SaaS, PaaS and IaaS offerings that have free tiers of interest to devops and infradev
    SuperTokens - Open source user authentication that natively integrates into your app - enabling you to get started quickly while controlling the user and developer experience. Free for up to 5000 MAUs. - Source: dev.to / 5 months ago
  • Auth0 increases price by 300%
    Checkout https://supertokens.com/ - open source alternative to Auth0. It has a lot of free features and if you self host it, it's free at any scale. For our managed service, it's still far cheaper compared to Auth0. Source: 7 months ago
  • Auth0 increases price by 300%
    Anyone used https://supertokens.com? They a good alternative? Seems to offer all the same functionality as auth0 but open source and offer hosted or self hosted. Thinking of spiking it out as an alternative. Source: 7 months ago
  • Free auth products you can start using today
    Building auth for your SaaS product shouldn't be hard. Try these free solutions for your next project 👇 Http://supabase.com/auth Free up to 50k users/month Http://firebase.google.com/products/auth Free up to 50k users/month Http://aws.amazon.com/cognito Free up to 50k users/month Http://clerk.com Free up to 10k users/month Http://kinde.com Free up to 7.5k users/month Https://www.descope.com Free up to... Source: 7 months ago
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Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 8 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
View more

What are some alternatives?

When comparing SuperTokens and Zendesk, you can also consider the following products

Auth0 - Auth0 is a program for people to get authentication and authorization services for their own business use.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Cotter - One-click phone number login and checkout

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Amazon Cognito - Amazon Cognito lets you add user sign-up, sign-in, and access control to your web and mobile apps quickly and easily. It scales to millions of users and supports sign-in with social identity providers and enterprise identity providers via SAML 2.0.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!