Software Alternatives, Accelerators & Startups

SuperTokens VS Intercom

Compare SuperTokens VS Intercom and see what are their differences

SuperTokens logo SuperTokens

Open Source User Authentication - An Alternative to Auth0 / Firebase Auth / AWS Cognito

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
  • SuperTokens Landing page
    Landing page //
    2023-03-26

SuperTokens is building open source authentication (as an alternative to Auth0, Firebase and AWS Cognito). Add secure, hassle free authentication to your app in 1 day. We enable startups to launch quicker and focus on their core product offering

  1. We're easier to implement as we take a modular approach - making it possible to pick only the features you need for your use case. This means you need not worry about complications associated with other features (eg: SSO and OAuth if you don’t need it) and this in turn makes it easier to implement and manage SuperTokens.
  2. Developer's can own and manage their user's data.
  3. SuperTokens can be run on your premise for free and also has a generous hosted tier for those who dont want to manage it themselves.

SuperTokens is being used by hundreds of developers across the globe.

  • Intercom Landing page
    Landing page //
    2023-07-05

Intercom

$ Details
-
Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

SuperTokens videos

How SuperTokens detects Session Hijacking?

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Category Popularity

0-100% (relative to SuperTokens and Intercom)
Developer Tools
100 100%
0% 0
Customer Support
0 0%
100% 100
Identity And Access Management
CRM
0 0%
100% 100

User comments

Share your experience with using SuperTokens and Intercom. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare SuperTokens and Intercom

SuperTokens Reviews

  1. SuperTokens is reliable and safe

    The best part about this library is the level of security it provides with session management. Implementing the library was also easy through the document they provide and with the extensive support on discord channel. They also provided a lot of features compared to the previous library which I was using.

    🏁 Competitors: Auth0, Firebase, Amazon Cognito
    👍 Pros:    Jwt blacklisting|Rotating jwt signing key|Malware protection|Man in the middle attack protection
    👎 Cons:    Automatic email alerts for high resource usage
  2. SuperTokens! Best app for Session Security

    I used it with MongoDB and Nodejs. It was very robust and took care of all my security issues. It's super easy to implement like it took me somewhere around 2 to 3 days to implement also while installing it doesn't force or restrict you from doing something a certain way. The documentation provided by SuperTokens is phenomenal too.

    🏁 Competitors: ExpressJS
    👍 Pros:    Session security|Session management|Data protection and security|Simple pricing|Super simple|Easy to use|Information is easily accessible
    👎 Cons:    Not enough intergration yet

12 Best Open-source Database Backend Server and Google Firebase Alternatives
SuberTokens is a self-hosted open-source user authentication backend for startups and companies. It helps developer building a user-based workflow without the complication of complex authentication layer. SuberTokens offers user authentication, tokens management, session management, forget email workflow, email verification, social login support, and easy front-end...
Source: medevel.com

Intercom Reviews

  1. An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com
15 best user onboarding software you need to try in 2023
With a focus on conversation, Intercom personalizes more of the user tour experience, including the use of mini-avatars of your employees and chatbot integration to deliver FAQs in a more interactive way. Intercom aim to bring more two-way dialogue back into onboarding, something that can be neglected in other systems.

Social recommendations and mentions

Based on our record, SuperTokens should be more popular than Intercom. It has been mentiond 37 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

SuperTokens mentions (37)

  • Custom Emails with Supertokens, Resend, and React Email
    Your project will need to be using Supertokens as the method of authentication. - Source: dev.to / 4 days ago
  • A list of SaaS, PaaS and IaaS offerings that have free tiers of interest to devops and infradev
    SuperTokens - Open source user authentication that natively integrates into your app - enabling you to get started quickly while controlling the user and developer experience. Free for up to 5000 MAUs. - Source: dev.to / 5 months ago
  • Auth0 increases price by 300%
    Checkout https://supertokens.com/ - open source alternative to Auth0. It has a lot of free features and if you self host it, it's free at any scale. For our managed service, it's still far cheaper compared to Auth0. Source: 7 months ago
  • Auth0 increases price by 300%
    Anyone used https://supertokens.com? They a good alternative? Seems to offer all the same functionality as auth0 but open source and offer hosted or self hosted. Thinking of spiking it out as an alternative. Source: 7 months ago
  • Free auth products you can start using today
    Building auth for your SaaS product shouldn't be hard. Try these free solutions for your next project 👇 Http://supabase.com/auth Free up to 50k users/month Http://firebase.google.com/products/auth Free up to 50k users/month Http://aws.amazon.com/cognito Free up to 50k users/month Http://clerk.com Free up to 10k users/month Http://kinde.com Free up to 7.5k users/month Https://www.descope.com Free up to... Source: 7 months ago
View more

Intercom mentions (6)

  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 1 year ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: about 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 2 years ago
  • What PRODUCT TOUR software do you like for an early SaaS?
    If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: about 2 years ago
View more

What are some alternatives?

When comparing SuperTokens and Intercom, you can also consider the following products

Auth0 - Auth0 is a program for people to get authentication and authorization services for their own business use.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Cotter - One-click phone number login and checkout

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Amazon Cognito - Amazon Cognito lets you add user sign-up, sign-in, and access control to your web and mobile apps quickly and easily. It scales to millions of users and supports sign-in with social identity providers and enterprise identity providers via SAML 2.0.

Drift - A messaging app that helps you grow your business.