Tatask Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Tatask mentions (13)

• Ask HN: What apps have you created for your own use?

  Like every programmer before me, I created a to-do list app of course! However, as a programmer, I prefer trees to lists so I made a to-do tree app. I have been using it religiously every day since to manage all aspects of my life in a way that I couldn't previously with tools like Wunderlist (RIP) or didn't have the time to make work in this way like Notion. Shockingly there aren't many other options out there... - Source: Hacker News / 7 months ago

• What aha moments made you fall in love with Svelte?

  Sorry, It's closed source, I might write a tutorial for dynamic filtering though as it was really cool when I figured it out. The app is called Tatask. Source: 12 months ago

• What are your top productivity tools?

  I swear by Tatask but then again I'm biased! Structuring tasks as a tree rather than a list brings so many benefits! Source: 12 months ago

• To-do lists dont work for me, what else can i do?

  This won't really work in your head so you will need to use some tools, I used to do this on paper, then in a text file where you can indent tasks to show they are a subtask of a bigger task, and finally I started using Tatask (Full disclosure I built it). It has made my productivity feel so much more effortless. I no longer have resistance to start hard tasks as I can just break them into smaller chunks. As soon... Source: about 1 year ago

• Transitioning from B2B to B2C, what do I need to know?

  I've recently decided to transition the focus of my productivity app from consumers to businesses, therefore I've added collaborative team plans and a shiny new landing page but I'm completely new to B2B. Source: about 1 year ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago