tawk.to VS HESK

Compare tawk.to VS HESK and see what are their differences

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Remote support software that just works. Securely access attended or unattended computers from anywhere. featured

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tawk.to

tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

HESK

Hesk is a PHP-based help desk software that runs with a MySQL database.

Landing page //
2023-07-22

Landing page //
2022-01-12

tawk.to features and specs

Free Plan
tawk.to offers a fully-featured free plan that includes unlimited agents, chat history, and more. This is beneficial for small businesses and startups that want a cost-effective solution.
Customizable Widget
The chat widget is highly customizable, allowing businesses to tailor its appearance and functionality to match their branding and user experience needs.
Multilingual Support
tawk.to supports multiple languages, making it a versatile tool for businesses that operate in diverse markets.
Integration with Other Tools
The platform integrates seamlessly with various third-party tools and services, including CMS, CRM systems, and social media platforms, streamlining business operations.
Mobile App
tawk.to offers a mobile app for both iOS and Android, allowing customer service teams to manage chats and assist customers on the go.
Reports and Analytics
The platform provides comprehensive reports and analytics, giving businesses insights into customer interactions and agent performance.

Possible disadvantages of tawk.to

Limited Features on Free Plan
While the free plan is robust, some premium features such as white-labeling, video and voice chat are only available on paid tiers.
No Automation Features
tawk.to lacks advanced automation features such as chatbots, which are available in some competing live chat solutions.
User Interface Complexity
Some users find the user interface to be complicated and not as intuitive as other live chat solutions, which can result in a steeper learning curve.
Customer Support
While tawk.to offers a comprehensive help center, some users have reported that response times from customer support can be slow during peak times.
Dependency on Internet Connection
Like most cloud-based services, tawk.to depends on a stable internet connection. Downtime or slow internet can severely hamper its functionality.

HESK features and specs

User-Friendly Interface
HESK provides a simple and intuitive interface that is easy for both administrative staff and end-users to navigate, making it accessible even for users with limited technical knowledge.
Free Version
HESK offers a free version that includes core help desk and ticketing functionalities, which is an attractive option for small businesses or organizations with limited budgets.
Customizable
Users can customize various aspects of HESK, including fields and templates, to adapt it to their specific business needs and improve workflow efficiency.
Knowledge Base Feature
HESK includes a built-in knowledge base that allows businesses to set up FAQs and documentation to help users find solutions without submitting tickets.
Email Notifications
The software provides email notifications for ticket updates and reminders, ensuring that both customers and support staff are kept informed about ticket status.

Possible disadvantages of HESK

Limited Scalability
HESK may not offer the scalability required for larger organizations or those with rapidly growing support needs, potentially limiting its long-term usefulness.
Basic Features Only
The free version of HESK may lack advanced features that competitors offer, such as advanced reporting, integrations, and automation, which could limit its appeal to more complex support environments.
Limited Integration Options
HESK has limited integration capabilities with third-party applications, which could be a drawback for businesses requiring seamless integration with other tools.
Self-Hosted
The software must be hosted on the user's own server, which may require additional resources and technical knowledge for installation, maintenance, and security.
User Support
The level of available support and resources for troubleshooting may be limited compared to more comprehensive or premium support software solutions.

tawk.to videos

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Tawk.to review — unbelievably rich live chat software for free

HESK videos

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Help Desk Software HESK

Category Popularity

0-100% (relative to tawk.to and HESK)

HESK

Customer Support

96 96%

Customer Support

4% 4

Help Desk

92 92%

Help Desk

8% 8

Live Chat

100 100%

Live Chat

0% 0

Customer Service

93 93%

Customer Service

7% 7

User comments

Share your experience with using tawk.to and HESK. For example, how are they different and which one is better?

Reviews

These are some of the external sources and on-site user reviews we've used to compare tawk.to and HESK

Tawk.to is a great solution for startups and small businesses. It’s a free live chat software that allows businesses to communicate with website visitors in real time, enhancing customer support and engagement. It offers customizable live chat widgets, real-time visitor monitoring, multi-agent chat handling, automated messaging, and built-in ticketing.

Source: www.tidio.com

alternatives to Tawk.to - Tiledesk Free Live Chat

Are you still searching for Tawk.to free alternatives? Can an alternative to Tawk.to overcome the challenges? Are Tawk.to alternatives free as well?

Source: tiledesk.com

The 10 Best Tawk.to Alternatives and Competitors [2022]

Crisp is a multichannel customer support platform. It’s a powerful Tawk.to alternative that is feature-rich and offers a great user experience. The platform includes live chat software and chatbots. But it also offers drip campaigns, CRM, and knowledge base software. Additionally, you get live chatbot translation so your website is open 24/7 to customers speaking the world’s...

Source: www.tidio.com

11 Best Customer Service Software & Apps You Need in 2022

Tawk.to is a fascinating customer service software product because it is 100% free and takes up much of the market share for live chat. So how does it make money? Easy. If you want to remove the âPowered by tawk.toâ branding, you pay $19/month for the privilege. You can also pay tawk.to $1 per hour to answer your support chats for you.

Source: krisp.ai

HESK Reviews

We have no reviews of HESK yet.
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Social recommendations and mentions

Based on our record, tawk.to seems to be a lot more popular than HESK. While we know about 47 links to tawk.to, we've tracked only 1 mention of HESK. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

tawk.to mentions (47)

Integrate Live chat function , Visitor to post Author.
I've tried tawk.to and created separate agent profiles for each dealer but I cannot find how to restrict access only to their listings so not everyone can join the others live chat as it happens atm. Has anyone tried something like this before to guide me ? Any suggestions? Source: almost 2 years ago
WordPress store customers info getting compromised help
Also, if possible, find their IP from tawk.to and block it in your firewall, or ask your hosting provider to block it. Source: about 2 years ago
Chatbot recommendations
I've used tawk.to in the past, but I wondered what else is out there / what others use and recommend. Source: about 2 years ago
SCAM ALERT: Brave Community? Is this Brave Support user real or a Scam?
Okay. I have deleted my cookies and browsing data. That should be safe enough measure. right? Although I am unable to access tawk.to website now. Maybe they have blocked my IP or something. Source: over 2 years ago
Best Plugin to use Whatsapp as a chatservice on your website?
I'm currently using tawk.to to chat with my visitors, but I would rather use whatsapp as a chat mechanism. There are a lot of plugins for that, but I'm not sure which one would suit me best. Preferably free or not too expensive, doesn't need to have a lot of functions. What do you guys suggest? Thanks in advance! Source: over 2 years ago

HESK mentions (1)

Selfhosted help ticket system with Oauth2 or LDAP
I cannot remember if HESK does natively or if we changed the PHP to query / populate the user details. Source: about 2 years ago

What are some alternatives?

When comparing tawk.to and HESK, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

LiveChat - LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

osTicket - osTicket is a widely-used open source support ticket system.