Software Alternatives, Accelerators & Startups

Zendesk VS Payload CMS

Compare Zendesk VS Payload CMS and see what are their differences

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website

Payload CMS logo Payload CMS

Headless CMS and Application Framework built with Node.js, React and MongoDB
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • Payload CMS Landing page
    Landing page //
    2023-09-10

Built with React + TypeScript, Payload is a free and open-source Headless CMS. Finally, a CMS that works the way you do. No black magic, all TypeScript, and fully open-source.

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Payload CMS videos

Payload CMS

More videos:

  • Review - Building a Professionally Designed Website with NextJS, TypeScript, and Payload CMS - Episode 1
  • Review - Building a Professionally Designed Website with NextJS, TypeScript, and Payload CMS - Episode 2

Category Popularity

0-100% (relative to Zendesk and Payload CMS)
Customer Support
100 100%
0% 0
CMS
0 0%
100% 100
Help Desk
100 100%
0% 0
Blogging
0 0%
100% 100

User comments

Share your experience with using Zendesk and Payload CMS. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and Payload CMS

Zendesk Reviews

  1. Clunky & awful customer service

    Would give them 0/5 if I could!

    ๐Ÿ Competitors: HubSpot, Freshdesk
    ๐Ÿ‘Ž Cons:    Customer support|Ux/ui|Limited features

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Payload CMS Reviews

  1. Best Headless CMS

    Payload CMS is the most customizable & flexible CMS which exists

    ๐Ÿ Competitors: Strapi, Directus, Sanity.io, Prismic
    ๐Ÿ‘ Pros:    Everything can be customized|Swap out any admin components|Ability to create your own fields|Automatic graphql & rest api|Define collections & fields in code|Serverless support
    ๐Ÿ‘Ž Cons:    Does not support all databases yet

Best Node.js CMS platforms for 2022
Payload comes with built-in email functionality. We can use this to handle password reset, order confirmation, and other use cases. Payload uses Nodemailer to process emails.

Social recommendations and mentions

Based on our record, Payload CMS seems to be a lot more popular than Zendesk. While we know about 83 links to Payload CMS, we've tracked only 7 mentions of Zendesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 8 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. Iโ€™d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
View more

Payload CMS mentions (83)

  • Ask HN: Freelance website builders/maintainers, what's in your 2024 toolkit?
    My most recent project launched in January. NextJS 14 client integrated with PayloadCMS (http://payloadcms.com) for the back-end. I love both technologies in theory, but they're both going through a renaissance period and "bleeding edge" doesn't even begin to describe it. If I'm just building a client app, create-react-app is still my go to. Before now, I'd been building on... - Source: Hacker News / 3 months ago
  • Prismic.io is increasing our price by *1900%* over Christmas
    Payload is free, you can self host it without paying a one time fee or a SaaS fee for its use, it even says so at the bottom of the homepage. Source: 7 months ago
  • Next.js 14: No New APIs & Breaking Changes
    James, the co-founder of Payload, a headless CMS with MongoDB support, shared his insights on the drawbacks and limitations of using a headless CMS in the context of web development. He challenged the promises often made about headless CMS, such as separation of concerns and ease of content migration, revealing that these claims often don't align with the reality faced by developers and clients. James is... - Source: dev.to / 8 months ago
  • Payload CMS -Authentication in Nuxt Using a Custom Plugin
    This is a companion blog post to support the video on a way to integrate Payload CMS SignIn, SignOut and Create Account in a Nuxt JS Application. - Source: dev.to / 9 months ago
  • Getting Started with PayloadCMS & Vue JS
    In this video series, we will set up PayloadCMS Headless CMS, create a Customers collection, log in as a Customer, create an account as a Customer. Then build a simple vuejs website that can login using the API created by PayloadCMS and finally look at the changes needed to go from website to mobile application with Ionic Framework. - Source: dev.to / 10 months ago
View more

What are some alternatives?

When comparing Zendesk and Payload CMS, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Strapi - Strapi is the most advanced Node.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Webiny - The Enterprise CMS platform that you can host on your cloud

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Directus - Free and Open-Source Headless CMS