Software Alternatives, Accelerators & Startups

AWS Glue VS Zoho Desk

Compare AWS Glue VS Zoho Desk and see what are their differences

AWS Glue logo AWS Glue

Fully managed extract, transform, and load (ETL) service

Zoho Desk logo Zoho Desk

Industry's first context-aware Helpdesk Software
Visit Website
  • AWS Glue Landing page
    Landing page //
    2022-01-29
  • Zoho Desk Landing page
    Landing page //
    2020-05-27

Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.

AWS Glue

Pricing URL
-
$ Details
-
Platforms
-

Zoho Desk

Website
zoho.com
$ Details
freemium $12.0 / Annually ($12 USD/monthly on Annual Subscription.)
Platforms
Cloud Web iOS Android

AWS Glue features and specs

No features have been listed yet.

Zoho Desk features and specs

  • Omnichannel: Email, Telephony, Social, Customer Portals, Web forms, Live chat
  • Zia - Artificial Intelligence: With Zia, stay on top of every aspect of your customer service effort.
  • Embeddable Self-service: With the ASAP plugin, embed customer self-service capabilities to your Website and Mobile Apps.
  • Multibrand Help Center: Create a distinct self-service portal for each brand's customers.
  • Knowledge Base: Create a repository of solutions for commonly asked questions.
  • Agent Productivity: Collaborate, communicate, and secure those customer relationships
  • Automations: Ticket Assignment, Workflow, Layouts, SLAs & Escalations.
  • Blueprint: Manage complex cross-functional service processes efficiently.
  • Marketplace and Platform: Use extensions to embed interactive widgets into the Zoho Desk interface.
  • Reports and Dashboards: Use detailed reports and dashboard visualisations to monitor your team's performance.
  • Time Tracking: Keep track of time spent on every ticket and task.
  • Security: Balance between protecting customer data and giving your team enough flexibility
  • Developer Platform: REST API, Widgets, Web and Mobile SDK, Custom Functions.
  • Mobile Apps: With the Zoho Desk app for iOS and Android, agents can catch up, collaborate and provide top-notch customer support, wherever they are.

AWS Glue videos

AWS re:Invent BDT 201: AWS Data Pipeline: A guided tour

More videos:

  • Review - Build ETL Processes for Data Lakes with AWS Glue - AWS Online Tech Talks
  • Review - Getting Started with AWS Glue Data Catalog
  • Review - Bajaj Housing Finance Limited: Serverless Data Pipelines with AWS Glue and Amazon Aurora PGSQL

Zoho Desk videos

Keep the spirit of customer centricity alive with Zoho

More videos:

  • Review - What is Zoho Desk? - An Overview
  • Review - Automate your customer service process with Zoho Desk
  • Review - Cutting Customer Service Time In Half By Implementing Zoho Desk
  • Review - Zoho Desk Delivers Significant Reliability Improvements For IT Company
  • Review - 5paisa delivers mobile-first customer service with Zoho Desk
  • Review - Zoho Desk Review: Okay for what it is
  • Tutorial - Zoho Desk Introduction To Tickets Tutorial - 2021

Category Popularity

0-100% (relative to AWS Glue and Zoho Desk)
Data Integration
100 100%
0% 0
Customer Support
0 0%
100% 100
ETL
100 100%
0% 0
Help Desk
0 0%
100% 100

User comments

Share your experience with using AWS Glue and Zoho Desk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare AWS Glue and Zoho Desk

AWS Glue Reviews

10 Best ETL Tools (October 2023)
AWS Glue is an end-to-end ETL offering intended to make ETL workloads easier and more integratable with the larger AWS ecosystem. One of the more unique aspects of the tool is that it is serverless, meaning Amazon automatically provisions a server and shuts it down following the completion of the workload.
Source: www.unite.ai
15+ Best Cloud ETL Tools
AWS Glue is a serverless data integration service designed to streamline analytics, machine learning, and app development tasks. It discovers, prepares, and moves data from a myriad of sources and offers a seamless integration experience. AWS Glue's inclusive toolset and automatic scaling let you focus on gaining insights from data instead of managing infrastructure.
Source: estuary.dev
Top 14 ETL Tools for 2023
Notably, AWS Glue is serverless, which means that Amazon automatically provisions a server for users and shuts it down when the workload is complete. AWS Glue also includes features such as job scheduling and “developer endpoints” for testing AWS Glue scripts, improving the tool’s ease of use.
A List of The 16 Best ETL Tools And Why To Choose Them
Better yet, when interacting with AWS Glue, practitioners can choose between a drag-and-down GUI, a Jupyter notebook, or Python/Scala code. AWS Glue also offers support for various data processing and workloads that meet different business needs, including ETL, ELT, batch, and streaming.
Top 10 AWS ETL Tools and How to Choose the Best One | Visual Flow
The AWS Glue Data Catalog contains table and job definitions, and other control information. It automatically generates statistics and registers partitions, so data queries can run more efficiently. The catalog also supports an extended history for schema versions, allowing you to see how data has changed over time.
Source: visual-flow.com

Zoho Desk Reviews

  1. Excellent Ticketing software with clean interface

    What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.

    👍 Pros:    Easy user interface|Multiple channels|Knowledge base|Customer support|Highly customizable
    👎 Cons:    Need more image manipulation feature
  2. April 2020 Inexpensive Customer Service Software

    Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.

    🏁 Competitors: Zendesk, Salesforce Service Cloud
    👍 Pros:    Easy user interface|Great customer support|Highly customizable
    👎 Cons:    Few features are in beta
  3. Vincy Dahiya

    Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.

    🏁 Competitors: Zendesk
    👍 Pros:    Easy to handel software setup|Easy to use interface|Automation and custom functions|24/7 support (chat and phone)

10 Best Freshdesk Alternatives for Businesses in 2024
Zoho Desk provides a centralized platform for handling customer queries, support tickets, and other related activities. Moreover, integrating Zoho Desk with your customer service can streamline your customer service operations.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you're considering Zoho Desk, you might want to take a look at our run-through of the best Zoho Desk alternatives, and see whether it's right for you.
Top 13 Freshdesk alternatives and competitors for 2024
Zoho Desk is a cloud-based help desk solution. Zoho offers a wide range of products, including customer service, marketing, finance, IT, project management, and developer platforms. Because Zoho is a full-suite CRM and supports products for many use cases, you may not get the level of depth and expertise as you would with a best-in-breed CX solution.
Source: www.zendesk.com
11 Best Customer Service Software & Apps You Need in 2022
Zoho Desk is the omnichannel help desk software product of Zoho (which, by the way, has a CRM if you’re interested in that too). It’s used by more than 50,000 businesses worldwide. Zoho Desk is an ideal solution for large companies with a complicated structure, many products, and a high volume of support requests. One feature unique to this software is the ability to...
Source: krisp.ai
The Best Help Desk Software in 2020
Zoho Desk offers automated tasks, live chat, and an AI to help with various tasks, like speaking to customers over a call, sharing contextual data, and auto-tagging. It also offers social media integration (so you can keep track of potential support situations all from the help desk interface). Zoho also offers a consolidated interface that holds all communication associated...
Source: www.jitbit.com

Social recommendations and mentions

Based on our record, AWS Glue seems to be a lot more popular than Zoho Desk. While we know about 13 links to AWS Glue, we've tracked only 1 mention of Zoho Desk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

AWS Glue mentions (13)

  • Build Your Movie Recommendation System Using Amazon Personalize, MongoDB Atlas, and AWS Glue
    AWS Glue is a fully managed extract, transform, and load (ETL) service that makes it easy to prepare and load data for analysis. It helps bridge the gap between our MongoDB Atlas data and the services we'll use for recommendation. - Source: dev.to / 4 months ago
  • Using Snowflake data hosted in GCP with AWS Glue
    AWS Glue is a fully managed extract, transform, and load (ETL) service provided by Amazon Web Services (AWS). It is designed to make it easy for users to prepare and load their data for analysis. AWS Glue simplifies the process of building and managing ETL workflows by providing a serverless environment for running ETL jobs. - Source: dev.to / 5 months ago
  • How to check for quality? Evaluate data with AWS Glue Data Quality
    It is serverless data integration service to allow you to easily scale your workloads in preparing data and moving transformed data into a target location. - Source: dev.to / about 1 year ago
  • Deploying a Data Warehouse with Pulumi and Amazon Redshift
    So in the next post, we'll do that: We'll take what we've done here, add a few more components with Pulumi and AWS Glue, and wire it all up with a few magical lines of Python scripting. - Source: dev.to / over 1 year ago
  • Serverless Event Driven AI as a Service
    Once it's in a Data Lake then you have different options depending on the analytics you need. For more advanced constant analytics then you could look into Amazon Kinesis Data Analytics instead of Firehose to S3, but for Ad-Hoc queries then this is where Glue and Athena come in. - Source: dev.to / over 1 year ago
View more

Zoho Desk mentions (1)

What are some alternatives?

When comparing AWS Glue and Zoho Desk, you can also consider the following products

Xplenty - Xplenty is the #1 SecurETL - allowing you to build low-code data pipelines on the most secure and flexible data transformation platform. No longer worry about manual data transformations. Start your free 14-day trial now.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

AWS Database Migration Service - AWS Database Migration Service allows you to migrate to AWS quickly and securely. Learn more about the benefits and the key use cases.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Skyvia - Free cloud data platform for data integration, backup & management

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!