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HelpScout VS Gather Town

Compare HelpScout VS Gather Town and see what are their differences

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HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support

Gather Town logo Gather Town

Spatial video-chat worlds for work and play
  • HelpScout Landing page
    Landing page //
    2023-07-14
  • Gather Town Landing page
    Landing page //
    2023-08-02

HelpScout videos

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Gather Town videos

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More videos:

  • Review - Gather Town Product Hunt Video

Category Popularity

0-100% (relative to HelpScout and Gather Town)

HelpScout

Gather Town

Customer Support
100 100%
Customer Support
0% 0
Productivity
0 0%
Productivity
100% 100
Help Desk
100 100%
Help Desk
0% 0
Virtual Reality
0 0%
Virtual Reality
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare HelpScout and Gather Town

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Gather Town Reviews

We have no reviews of Gather Town yet.
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Social recommendations and mentions

Based on our record, Gather Town seems to be a lot more popular than HelpScout. While we know about 68 links to Gather Town, we've tracked only 2 mentions of HelpScout. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

Gather Town mentions (68)

  • Training Juniors Remotely Is Possible. Here's How.
    Tools like Gather Town to encourage more ad hoc group interaction. One team I led used this tool daily for nearly a year, and the frequency and quality of our interactions were on par with an in-person office. - Source: dev.to / 10 months ago
  • Simple but customizable alternatives to VR meetings
    Well, after some more googling I found a good candidate: gather.town if anyone is interested. Source: about 1 year ago
  • Registration Now Open ~ Complexity Adventures April 28-30th 2023 Summit, a "uniquely global" Applied Complexity education experience!
    Our Guides will host live sessions throughout the April 28-30th weekend in our custom http://gather.town space to spark connections and learning among global participants. You'll form diverse teams, uncover shared goals, and explore a wide range of issues through the lens of Complexity! Source: about 1 year ago
  • Do people miss informal chats with coworkers when wfh?
    I'm really digging gather.town for this. Our team has it set up & the ad-hoc "meetings" have gone up tremendously. You can choose to engage or not but it seems to be way more informal than slack for a quick sync, which is a gigantic strength imo. Source: over 1 year ago
  • Do you agree ? I don't but this company also asked new joiners if they'd join at half of what they were offered. I don't know if they are feeling the heat or are we wrong about remote being best model for IT jobs.
    As mentioned above by @yowzas648 you should check out https://gather.town We started using it this week with my team and it is game changing, it does exactly what you just described. Source: over 1 year ago
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What are some alternatives?

When comparing HelpScout and Gather Town, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Teamflow - Feel like a team again with your own virtual office

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

SpatialChat - Virtual space platform to help remote teams collaborate.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Topia - Create amazing wallpapers for your iPhone

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