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HelpScout VS Topia

Compare HelpScout VS Topia and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support

Topia logo Topia

Create amazing wallpapers for your iPhone
  • HelpScout Landing page
    Landing page //
    2023-07-14
  • Topia Landing page
    Landing page //
    2023-05-12

HelpScout

Website
helpscout.com
Pricing URL
Official HelpScout Pricing
$ Details
paid Free Trial $20.0 / Monthly (5 Mailboxes, 1 Docs site)
Edit details

Topia

Website
topia-app.com
Pricing URL
-
$ Details
-
Edit details

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

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Topia videos

+ Add

my thoughts on "FAT-TOPIA" as an obese black woman

More videos:

  • Review - Fat-Topia (review)
  • Review - Topia World Builder App Review

Category Popularity

0-100% (relative to HelpScout and Topia)

HelpScout

Topia

Customer Support
100 100%
Customer Support
0% 0
Productivity
0 0%
Productivity
100% 100
Help Desk
100 100%
Help Desk
0% 0
Virtual Reality
0 0%
Virtual Reality
100% 100

User comments

Share your experience with using HelpScout and Topia. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare HelpScout and Topia

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Topia Reviews

We have no reviews of Topia yet.
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Social recommendations and mentions

Based on our record, Topia should be more popular than HelpScout. It has been mentiond 16 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

Topia mentions (16)

  • How can I track my progress towards financial independence?
    Yup or you can download to mobile out via their site - https://topia-app.com/. Source: about 1 year ago
  • Simple FIRE Tracker v2.0
    Not 100% sure, but I think this is the one they’re talking about: https://topia-app.com/. Source: over 1 year ago
  • Has anyone built / use a FIRE dashboard?
    I use Topia for tracking my investment rate and dashboards! (https://topia-app.com/). I find it really helpful to plot out the route to FIRE and see my progress each month. The app seems to have come a long way in the past year. Source: almost 2 years ago
  • Where do I start !
    Absorb all the great FI content! There are a tonne of great podcasts, books and blogs which have some really good insights/advice/tips I have built a free FIRE app which is designed to help people just starting their FIRE journey which you may find useful. The app breaks down the FI journey into 8 stages to simplify what you need to focus on at each stage. You can also automatically track and monitor your... Source: over 2 years ago
  • Looking for a FIRE excel model! Just getting into FIRE planning and found this community and was wondering anyone has an easily adjustable excel model I could use to kick start my planning ?
    If you want something to go alongside your excel, I created a free FIRE app called Topia which you may find useful. You can connect in your investment/debt accounts, customise your inputs (SWDR, FI number etc) and Topia will build out your timeline to FI and update in real-time. You won't get the complete customisation/personalisation you get with a spreadsheet but it's a good way to get started initially and keep... Source: over 2 years ago
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What are some alternatives?

When comparing HelpScout and Topia, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Gather Town - Spatial video-chat worlds for work and play

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Teamflow - Feel like a team again with your own virtual office

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

SpatialChat - Virtual space platform to help remote teams collaborate.

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