Software Alternatives, Accelerators & Startups

LiveAgent VS SuperTokens

Compare LiveAgent VS SuperTokens and see what are their differences

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

SuperTokens logo SuperTokens

Open Source User Authentication - An Alternative to Auth0 / Firebase Auth / AWS Cognito
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • SuperTokens Landing page
    Landing page //
    2023-03-26

SuperTokens is building open source authentication (as an alternative to Auth0, Firebase and AWS Cognito). Add secure, hassle free authentication to your app in 1 day. We enable startups to launch quicker and focus on their core product offering

  1. We're easier to implement as we take a modular approach - making it possible to pick only the features you need for your use case. This means you need not worry about complications associated with other features (eg: SSO and OAuth if you don’t need it) and this in turn makes it easier to implement and manage SuperTokens.
  2. Developer's can own and manage their user's data.
  3. SuperTokens can be run on your premise for free and also has a generous hosted tier for those who dont want to manage it themselves.

SuperTokens is being used by hundreds of developers across the globe.

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

SuperTokens features and specs

No features have been listed yet.

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

SuperTokens videos

How SuperTokens detects Session Hijacking?

Category Popularity

0-100% (relative to LiveAgent and SuperTokens)
Customer Support
100 100%
0% 0
Developer Tools
0 0%
100% 100
Help Desk
100 100%
0% 0
Identity And Access Management

Questions and Answers

As answered by people managing LiveAgent and SuperTokens.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and SuperTokens. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and SuperTokens

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

SuperTokens Reviews

  1. SuperTokens is reliable and safe

    The best part about this library is the level of security it provides with session management. Implementing the library was also easy through the document they provide and with the extensive support on discord channel. They also provided a lot of features compared to the previous library which I was using.

    🏁 Competitors: Auth0, Firebase, Amazon Cognito
    👍 Pros:    Jwt blacklisting|Rotating jwt signing key|Malware protection|Man in the middle attack protection
    👎 Cons:    Automatic email alerts for high resource usage
  2. SuperTokens! Best app for Session Security

    I used it with MongoDB and Nodejs. It was very robust and took care of all my security issues. It's super easy to implement like it took me somewhere around 2 to 3 days to implement also while installing it doesn't force or restrict you from doing something a certain way. The documentation provided by SuperTokens is phenomenal too.

    🏁 Competitors: ExpressJS
    👍 Pros:    Session security|Session management|Data protection and security|Simple pricing|Super simple|Easy to use|Information is easily accessible
    👎 Cons:    Not enough intergration yet

12 Best Open-source Database Backend Server and Google Firebase Alternatives
SuberTokens is a self-hosted open-source user authentication backend for startups and companies. It helps developer building a user-based workflow without the complication of complex authentication layer. SuberTokens offers user authentication, tokens management, session management, forget email workflow, email verification, social login support, and easy front-end...
Source: medevel.com

Social recommendations and mentions

Based on our record, SuperTokens seems to be more popular. It has been mentiond 37 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

SuperTokens mentions (37)

  • Custom Emails with Supertokens, Resend, and React Email
    Your project will need to be using Supertokens as the method of authentication. - Source: dev.to / 10 days ago
  • A list of SaaS, PaaS and IaaS offerings that have free tiers of interest to devops and infradev
    SuperTokens - Open source user authentication that natively integrates into your app - enabling you to get started quickly while controlling the user and developer experience. Free for up to 5000 MAUs. - Source: dev.to / 5 months ago
  • Auth0 increases price by 300%
    Checkout https://supertokens.com/ - open source alternative to Auth0. It has a lot of free features and if you self host it, it's free at any scale. For our managed service, it's still far cheaper compared to Auth0. Source: 7 months ago
  • Auth0 increases price by 300%
    Anyone used https://supertokens.com? They a good alternative? Seems to offer all the same functionality as auth0 but open source and offer hosted or self hosted. Thinking of spiking it out as an alternative. Source: 7 months ago
  • Free auth products you can start using today
    Building auth for your SaaS product shouldn't be hard. Try these free solutions for your next project 👇 Http://supabase.com/auth Free up to 50k users/month Http://firebase.google.com/products/auth Free up to 50k users/month Http://aws.amazon.com/cognito Free up to 50k users/month Http://clerk.com Free up to 10k users/month Http://kinde.com Free up to 7.5k users/month Https://www.descope.com Free up to... Source: 7 months ago
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What are some alternatives?

When comparing LiveAgent and SuperTokens, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Auth0 - Auth0 is a program for people to get authentication and authorization services for their own business use.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Cotter - One-click phone number login and checkout

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Amazon Cognito - Amazon Cognito lets you add user sign-up, sign-in, and access control to your web and mobile apps quickly and easily. It scales to millions of users and supports sign-in with social identity providers and enterprise identity providers via SAML 2.0.