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ManageEngine ServiceDesk Plus VS HCL SX

Compare ManageEngine ServiceDesk Plus VS HCL SX and see what are their differences

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SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work. featured
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ManageEngine ServiceDesk Plus logo ManageEngine ServiceDesk Plus

Over 100,000 organizations, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance and achieve high end user satisfaction.

HCL SX logo HCL SX

Unlock AI-driven Service Management for IT and Beyond
  • ManageEngine ServiceDesk Plus Landing page
    Landing page //
    2023-02-06
  • HCL SX IT Service Management
    IT Service Management //
    2024-11-18
  • HCL SX Enterprise Service Management for Every Team
    Enterprise Service Management for Every Team //
    2024-11-18

"HCL SX is a service management product powered by AI. Designed for both IT Service Management (ITSM) and Enterprise Service Management (ESM), the product offers service management workflows for handling incidents, requests, problems, changes, assets, and more without the need for complex coding, thereby enabling a quick, user-friendly onboarding experience. HCL SX elevates your service management capabilities by leveraging intelligent automation, AI- driven insights and seamless integration with third-party applications, improving operational efficiency and reducing costs. Additionally, this IT service management software offers advanced security features and easy accessibility from any device, making it a versatile solution for organizations of all sizes. SX achieves comprehensive risk management and control through advanced risk analysis and mitigation capabilities. Moreover, it offers a highly secure multi-tenancy option tailored for shared hosting and multi-cloud environments. This ensures strong data segregation across tenants, processes, configurations, transactions, and support personnel, making it ideal for both dedicated environments and Managed Service Providers (MSPs)."

ManageEngine ServiceDesk Plus features and specs

  • Incident Management
    Reduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets.
  • Asset Management
    Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.
  • Project Management
    Create projects, manage resources, track progress, and integrate projects with requests and changes to fine-tune your overall IT service delivery.
  • Problem Management
    Analyze root causes, reduce repeat incidents, and boost your IT help desk's productivity.
  • CMDB
    Visually build relationships between CIs and analyze the business impact of any outages or change implementations.
  • Service catalog
    Showcase your available services to end users, with custom SLAs and multi-stage approvals.
  • Change management
    Streamline planning, approval, and implementation with automated workflows.
  • Enterprise service management
    Extend proven ITSM best practices to HR, finance, and other service delivery areas.
  • IT release management
    Make your releases work in tandem with your change management process.

HCL SX features and specs

  • Self Service Portal
    Provides customers with self-service opportunities to configure and manage their service catalog efficiently.
  • Incident Management
    Handles and resolves incidents efficiently to minimize service disruptions.
  • Request Fulfillment
    Ensures prompt and accurate delivery of requested services, enhancing customer satisfaction.
  • Change Management
    Manages changes to IT services, ensuring smooth transitions and minimal disruption.
  • Knowledge Management
    Maintains a knowledge base to assist in issue resolution and enhance self-service capabilities.
  • Asset & Config Management
    Tracks and manages IT assets and configuration items across the organization.
  • Problem Management
    Identifies and addresses root causes of incidents to prevent recurrence.
  • SLA Management
    Monitors and ensures compliance with Service Level Agreements (SLAs) to maintain service quality.
  • Reconciliation Engine
    Ensures a single source of truth for IT asset and configuration item data by consolidating data from multiple sources.
  • Integration Hub
    Connects systems effortlessly, driving efficient data flow and automation.
  • Advanced Multi-Tenancy
    Supports secure, multi-tenant deployments for diverse and multi-cloud setups, ideal for Managed Service Providers (MSPs).
  • AI-Driven Intelligence
    Uses predictive and generative AI to enhance productivity and improve user experience.

ManageEngine ServiceDesk Plus videos

+ Add

ServiceDesk Plus overview demo

More videos:

  • Review - Manageengine Servicedesk Plus Mobile

HCL SX videos

+ Add

Consumer Homepage in HCL SX | Service Delivery Product Demo

Category Popularity

0-100% (relative to ManageEngine ServiceDesk Plus and HCL SX)

ManageEngine ServiceDesk Plus

HCL SX

Help Desk
100 100%
Help Desk
0% 0
IT Management
62 62%
IT Management
38% 38
Service Desk
94 94%
Service Desk
6% 6
IT Service Management
0 0%
IT Service Management
100% 100

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Reviews

These are some of the external sources and on-site user reviews we've used to compare ManageEngine ServiceDesk Plus and HCL SX

ManageEngine ServiceDesk Plus Reviews

10 Best RMM Software | Remote Monitoring & Management Tools 2021
ManageEngine Desktop Central MSP is a remote monitoring and management (RMM) software for managed service providers to assist them in managing their client’s desktops, servers, laptops, and mobile devices from a central location. It is suitable for small, medium, as well as large MSPs.
Source: www.softwaretestinghelp.com
8 Zendesk Alternatives to Rock Your Customer Service
ManageEngine ServiceDesk Plus is No. 1 on our list of the most popular help desk software options. It offers dashboards for projects, milestones, and tasks for all your projects. From there, the system will tell you what caused incidents so you can be proactive about preventing them.
Source: blog.capterra.com

HCL SX Reviews

We have no reviews of HCL SX yet.
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What are some alternatives?

When comparing ManageEngine ServiceDesk Plus and HCL SX, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Atlassian JIRA - Atlassian JIRA is a project management and tracking software for the business users, developers, programmers, etc.

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

ServiceNow - ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.

JivoChat - JivoChat is a live chat that enables you to talk to visitors on your website

BMC Helix ITSM - BMC Helix ITSM is a SaaS-based software that helps IT companies in providing effective service management solutions.

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