Software Alternatives, Accelerators & Startups

HelpScout VS Pinboard

Compare HelpScout VS Pinboard and see what are their differences

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support

Pinboard logo Pinboard

Pinboard is a personal archive for things you find online and don't want to forget.
  • HelpScout Landing page
    Landing page //
    2023-07-14
  • Pinboard Landing page
    Landing page //
    2021-10-16

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

Add video

Pinboard videos

Pinboard Bookmarking Review - Part 1

More videos:

  • Review - Using Pinboard to save your digital breadcrumbs as you read online
  • Review - Pinboard Bookmarking Review - Part 2

Category Popularity

0-100% (relative to HelpScout and Pinboard)
Customer Support
100 100%
0% 0
Bookmarks
0 0%
100% 100
Help Desk
100 100%
0% 0
Bookmark Manager
0 0%
100% 100

User comments

Share your experience with using HelpScout and Pinboard. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare HelpScout and Pinboard

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Pinboard Reviews

  1. Simple but effective

    While all the other bookmarking sites have died, pinboard.in remains and is a reliable and handy place to save all those links you love but are sure to otherwise forget.


Pinboard vs. Raindrop: Two bookmark apps enter…
I don’t think Pinboard’s added a feature in ten years. It certainly hasn’t added a feature useful to me in that space of time. A year or so ago I got some Twitter DMs from someone (not Cegłowski) indicating that a refactoring and new features were on the way, but I have heard nothing since and don’t particularly expect to. Its documentation is similarly stale, and so are its...
Source: dsalo.info
11 Pocket Alternatives You Must Try Out!
With this tool, you can organize your pile of links into a clean space. With an easy tag option, finding your bookmarks becomes easier with Pinboard.
Source: blog.elink.io
XMarks is Dead on May 1st, 2018 : firefox
pinboard, $11/yr. It says it's a social bookmarking service but everything is private unless you make it public. I don't think bookmarking pages is done through the browser, though, but you can import your bookmarks and just use pinboard instead.
Source: www.reddit.com
Del.icio.us is closing down. Time for a roundup of alternative bookmark managers.
And as of recent events it was sold again to competing service Pinboard which plans - as I've foreseen this - to shut it down almost completely. Today (June 15, 2017) it will be set to read-only mode without ability to save new bookmarks as to preserve the "fascinating piece of web history" that contains around 1 billion of bookmarks.
Source: serafin.io

Social recommendations and mentions

Based on our record, Pinboard seems to be a lot more popular than HelpScout. While we know about 68 links to Pinboard, we've tracked only 2 mentions of HelpScout. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

Pinboard mentions (68)

  • Ask HN: How do you build a landing page?
    A lot of it is just practice, but the most common tools I see used are Tailwind, React, Framer Motion, and Figma. This is a pretty diverse portfolio. Tailwind especially somehow produces a very distinct type of design imo. I'm not sure all this design is good. Homogeneity is boring, and I think the shock value of something like https://pinboard.in can be just as, if not more valuable than all these fancy... - Source: Hacker News / about 2 months ago
  • Show HN: Personal Knowledge Base Visualization
    You might get lucky and find a NLP expert's bookmarks on https://pinboard.in. - Source: Hacker News / 4 months ago
  • I Miss Human Curation
    The list of text links is basically what https://pinboard.in is, basically - social bookmarking. I only use it privately, but it does have the exact function you're talking about as well. I don't think I would use it with thumbnail previews, since I like how lightweight it is, but it wouldn't be difficult to build something like that. - Source: Hacker News / 6 months ago
  • Linkhut: A Social Bookmarking Site
    Delicious[1] was delicous, and Pinboard[2] is just there. Not into bookmarks that much except for less than 10 significant websites. I might look at ArchiveBox[3] or something like it to bookmark and take a snapshot. Again, none of them as important as it used to be. 1. https://en.wikipedia.org/wiki/Delicious_(website) 2. https://pinboard.in 3. https://archivebox.io. - Source: Hacker News / 6 months ago
  • The Small Website Discoverability Crisis
    I'm using a similar service - https://pinboard.in to both managing my own bookmarks and to browse other users' public bookmarks of interest by tag or using built-in search functionality. Quite useful imo. I do remember so-called "Web Rings" and still think they were a nice idea (among others, passed away), and it seems to me, del.icio.us and then pinboard.in are one of a few options we still have to make smaller... - Source: Hacker News / 8 months ago
View more

What are some alternatives?

When comparing HelpScout and Pinboard, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Raindrop.io - All your articles, photos, video & content from web & apps in one place.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Pocket - When you find something you want to view later, put it in Pocket.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Diigo - Diigo is a powerful research tool and a knowledge-sharing community