Software Alternatives, Accelerators & Startups

Onfido VS LiveAgent

Compare Onfido VS LiveAgent and see what are their differences

Onfido logo Onfido

Onfido is the data-driven platform for intelligent background checking.

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • Onfido Landing page
    Landing page //
    2023-01-24
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

Onfido

Website
onfido.com
Pricing URL
-
$ Details
-
Platforms
-
Release Date
-
Startup details
Country
United Kingdom
City
London
Employees
250 - 499

Onfido features and specs

No features have been listed yet.

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Onfido videos

Onfido Business Model | Onfido Interview & Review | Jobs in Onfido | Part 1

More videos:

  • Review - Onfido - NOAH19 Berlin
  • Review - Onfido: How their SDKs work, and how businesses work with them | Homescreen | Episode 68

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to Onfido and LiveAgent)
Identity Verification And Protection
Customer Support
0 0%
100% 100
Security & Privacy
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing Onfido and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Onfido and LiveAgent

Onfido Reviews

Discover the Top 5 Identity Verification Providers in 2023
Onfido and ComplyCube stand out by having one of the broadest range of features on the market, including but not limited to sanctions & PEP screening, document verification, biometric authentication, device intelligence, and more. However, it is worth noting that some of the advanced features offered by Onfido are exclusively available to enterprise customers, whereas their...

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Social recommendations and mentions

Based on our record, Onfido seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Onfido mentions (12)

  • Wise (formerly Transfer Wise) are asking me to send them photo of my ID
    I had to do the same thing when I signed up a while ago. I thought they'd just scan it and trash it, but apparently not... Their privacy policy says they do collect the photograph, national ID info, etc. And then they'll do their best to protect it: https://wise.com/gb/legal/global-privacy-policy-en > Additional information you give us for security, identification and verification purposes may include your [...],... - Source: Hacker News / 7 months ago
  • The trend for Google and Apple becoming the "gatekeepers" to personal life service.
    The identity verification for these apps usually goes through another 3rd party called Onfido. Same issues as previous point (even though you're logging into your account, who already have your ID. Source: 12 months ago
  • Swapin's Solution Explained: How Does It Work?
    At Swapin, we take your security seriously. That’s why we’ve partnered with industry-leading verification providers like Veriff and Onfido to ensure the highest levels of security and compliance when performing KYC (Know Your Customer) and KYB (Know Your Business) verifications. Veriff’s solution allows you to complete your KYC for Starter Level in just 2 minutes, so you can make your first transaction almost... Source: almost 1 year ago
  • Spencer Cox Says He Will Sign Social Media Bill - Minors Under 18 Will Need Permission From Parents to Open Social Media Accounts
    The non-rhetorical answer would be "identity proofing." But that's expensive on a per-call basis. One such example is here (one I've used before). Source: over 1 year ago
  • 100 APIs for Indian devs to integrate different financial services in your apps
    Title Description Documentation Starting date Jumio API Identity verification API that offers document and identity verification services Https://www.jumio.com/ 2010 Onfido API Identity verification API that offers document and identity verification services Https://onfido.com/ 2011 Veriff API Identity verification API that offers document and identity verification... - Source: dev.to / over 1 year ago
View more

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing Onfido and LiveAgent, you can also consider the following products

ComplyCube - Verify your customers in under 15 seconds anywhere in the world with a cutting-edge SaaS & API platform for Identity Verification and AML/KYC compliance.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Veriff - Smart and scalable identity verification.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Sumsub - One verification platform to secure the whole user journey

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.